Job Description
Ø To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction
Ø To identify and convert the opportunities for cross selling (banking product) on customer's call
Ø Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ø Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
Ø Complete the logs specified by the process (End-of-day target)
Ø Adherence to Information Security norms & quality process norms.
Ø To be aware of and comply with any updates about the process
Ø Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Description
Ø Graduate
Ø Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
Ø Excellent communication skills – Verbal & Written
Ø Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Ø Flexible to get scattered 8 Week Offs in a month with +hours shift
Ø Good listening skills and strong communication abilities.
Ø Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Ø Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Job Types: Full-time, Walk-In
Salary: From ₹30,000.00 per month
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 2 years (Preferred)
Work Location: One location
Ø To identify and convert the opportunities for cross selling (banking product) on customer's call
Ø Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ø Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
Ø Complete the logs specified by the process (End-of-day target)
Ø Adherence to Information Security norms & quality process norms.
Ø To be aware of and comply with any updates about the process
Ø Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Description
Ø Graduate
Ø Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
Ø Excellent communication skills – Verbal & Written
Ø Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Ø Flexible to get scattered 8 Week Offs in a month with +hours shift
Ø Good listening skills and strong communication abilities.
Ø Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Ø Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Job Types: Full-time, Walk-In
Salary: From ₹30,000.00 per month
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 2 years (Preferred)
Work Location: One location
💡 Quick Summary
Seeking a career-building opportunity? The Phone Banking officer position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
