Phone Banking Officer

As a Phone Banking Officer at Thane, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need Education: Graduation and above Experience: Fresher, 0-1 years of experience from any field Key Responsibilities: Banks Phone Banking services at Thane help customers avail a host of banking features primarily through the phone channel The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams Key Duties and Tasks: Handling and resolving customer complaints/ queries over phone Providing customers with relevant product and service information Cross-selling various banking products to customers of Thane Maharashtra over the phone Collaborate effectively with team members and other departments to ensure seamless. customer. service delivery. Qualifications and Skills: Graduation and above from a recognized university. Strong communication skills in English and any Maharashtra regional language. Excellent listening skills and ability to comprehend customer needs. Basic computer knowledge and familiarity with banking software/systems. Patience, empathy, and a customer-focused attitude. Ability to work in a fast-paced environment and handle stressful situations calmly. Willingness to learn and adapt to new technologies and banking processes. Benefits: Competitive salary with performance-based incentives. Comprehensive training programs to enhance skills and knowledge. Career growth opportunities within the Thane bank branch. Health insurance and other employee benefits. Supportive and inclusive work environment, This job is provided by Shine.com