Handling Of Outbound Calls Of Customers Regarding Card Control Clarifications Queries On Transactions Declined Due To Card Control Not Enabled Renewal And Upgrade Customers For Welcome Call Feature Enforcement Responding To Customers With The Resolution Within The Defined TATs Answering Customer Calls Within The Specified Call Answer Time Attempting To Delight The Customer By Striking A Relationship And Fulfilling Needs Call Back To Customers In Case Of Any Unresolved Queries Etc Appropriately Escalating Cases To The Supervisor