Job Description
Customer Engagement: Continuous engagement with the portfolio customers mapped
as per the contact policy, with accurate & complete capture of interaction details.
∙Call handling as per defined standards.
∙Accurate resolution for customer queries.
∙Promoting Digital Banking services for a superior customer service experience.
∙Profiling of customers in order to aid right cross-servicing of Bank products
∙Accurate logging and resolution of complaints.
∙Attrition control of customers.
∙Regular interactions with the customers and pro-actively assessing customer needs.
∙Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
• ∙Ensure portfolio quality of relationship while racing considering eligibility.
as per the contact policy, with accurate & complete capture of interaction details.
∙Call handling as per defined standards.
∙Accurate resolution for customer queries.
∙Promoting Digital Banking services for a superior customer service experience.
∙Profiling of customers in order to aid right cross-servicing of Bank products
∙Accurate logging and resolution of complaints.
∙Attrition control of customers.
∙Regular interactions with the customers and pro-actively assessing customer needs.
∙Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
• ∙Ensure portfolio quality of relationship while racing considering eligibility.
💡 Quick Summary
Seeking a career-building opportunity? The Phone Banking Officer position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
