Job Description
Sandwell Metropolitan Borough Council,
Fixed term role available for secondment however employees must see permission from their current line manager before applying
We are seeking a dynamic and organised Planning & Admin Officer to join our team, overseeing the planning of repairs for approximately 27,500 properties in our community. As a crucial member of our organisation, you will be responsible for general administration tasks, ensuring a high level of customer service, monitoring key performance indicators (KPIs), and efficiently handling calls from stakeholders.
• Coordinate and plan repairs for a large number of properties, ensuring timely and efficient resolution of issues.
• Manage administrative tasks related to repairs, including documentation, data entry, and record-keeping.
• Provide exceptional customer service to residents, addressing inquiries, and concerns with professionalism and efficiency.
• Handle incoming calls from various stakeholders, including residents, contractors, and internal departments, maintaining clear and effective communication.
• Monitor and track key performance indicators to assess the effectiveness of repair processes and identify areas for improvement.
Fixed term role available for secondment however employees must see permission from their current line manager before applying
We are seeking a dynamic and organised Planning & Admin Officer to join our team, overseeing the planning of repairs for approximately 27,500 properties in our community. As a crucial member of our organisation, you will be responsible for general administration tasks, ensuring a high level of customer service, monitoring key performance indicators (KPIs), and efficiently handling calls from stakeholders.
• Coordinate and plan repairs for a large number of properties, ensuring timely and efficient resolution of issues.
• Manage administrative tasks related to repairs, including documentation, data entry, and record-keeping.
• Provide exceptional customer service to residents, addressing inquiries, and concerns with professionalism and efficiency.
• Handle incoming calls from various stakeholders, including residents, contractors, and internal departments, maintaining clear and effective communication.
• Monitor and track key performance indicators to assess the effectiveness of repair processes and identify areas for improvement.
💡 Quick Summary
Seeking a career-building opportunity? The Planning & Admin Officer position is now open for candidates interested in the Remote Jobs sector. This role in England offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
