Job Description
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Platform Management
DBS Bank
Mumbai, Maharashtra
Apply
22 hours agoFull–time
Business Function
Digital revolutions are set to change the way we live, work and play. That’s why we’ve spared no effort in ensuring we are at the forefront of this new generation.
Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.
Business Function
Digital revolutions are set to change the way we live, work and play. That’s why we’ve spared no effort in ensuring we are at the forefront of this new generation.
Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.
Job Purpose
The person will be responsible for driving the life cycle of development and management of digital platform, Designed for no operations, Customer Journey enhancements thereby ensuring smooth launch, market positioning and commercialisation of the various product.
Key Accountabilities
• Enablement of existing business, digital products cross sell and upsell enablement, enhancement of customer experience with proper control on fraud and risks
• Driving the entire cycle of development and management of digital platform, Designed for no operations, Customer Journey enhancements and ancillary product launches
• Responsible for handling audits, compliance and regulatory requirements
Job Duties & Responsibilities
• Prioritize builds which directly increase revenue Identify opportunities for reducing costs both build and run. Manage the build within the allocated budget
• Data – tracking and reporting Identifying key areas of improvement in the CJ
• Build a culture to track both digital and financial metrics post product launch and drive next set of product changes based on data
• Transact – Manage DFNO contact rates, in-app & playstore ratings
• Create digital product experts within the team. Change culture – stronger use of data to drive customer and financial impact
• Digital Value Capture : Improve monthly active chatbot users, Customer experience, ratio of thumbs up vs thumbs down as indicator of customer experience. Cost Saves servicing guided conversations Key customer journey & error messages revamp
• Intelligent Banking: deploy use cases with measurable targets
• Ecosystem - Open API extension to new partners and additional functionality,
Platform Management
DBS Bank
Mumbai, Maharashtra
Apply
22 hours agoFull–time
Business Function
Digital revolutions are set to change the way we live, work and play. That’s why we’ve spared no effort in ensuring we are at the forefront of this new generation.
Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.
Business Function
Digital revolutions are set to change the way we live, work and play. That’s why we’ve spared no effort in ensuring we are at the forefront of this new generation.
Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.
Job Purpose
The person will be responsible for driving the life cycle of development and management of digital platform, Designed for no operations, Customer Journey enhancements thereby ensuring smooth launch, market positioning and commercialisation of the various product.
Key Accountabilities
• Enablement of existing business, digital products cross sell and upsell enablement, enhancement of customer experience with proper control on fraud and risks
• Driving the entire cycle of development and management of digital platform, Designed for no operations, Customer Journey enhancements and ancillary product launches
• Responsible for handling audits, compliance and regulatory requirements
Job Duties & Responsibilities
• Prioritize builds which directly increase revenue Identify opportunities for reducing costs both build and run. Manage the build within the allocated budget
• Data – tracking and reporting Identifying key areas of improvement in the CJ
• Build a culture to track both digital and financial metrics post product launch and drive next set of product changes based on data
• Transact – Manage DFNO contact rates, in-app & playstore ratings
• Create digital product experts within the team. Change culture – stronger use of data to drive customer and financial impact
• Digital Value Capture : Improve monthly active chatbot users, Customer experience, ratio of thumbs up vs thumbs down as indicator of customer experience. Cost Saves servicing guided conversations Key customer journey & error messages revamp
• Intelligent Banking: deploy use cases with measurable targets
• Ecosystem - Open API extension to new partners and additional functionality,
💡 Quick Summary
Seeking a career-building opportunity? The Platform Management position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
