Job Description
Radisson Hotel Group
Assistant Manager - Guest Relations
Radisson Hotel Group • Noida, Uttar Pradesh • via LinkedIn
3 hours ago
Full–time
Apply on LinkedIn
Apply on SimplyHired
Apply on Harri
Job description
AREAS OF RESPONSIBILITY
Front Office
• On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests
• Ensure all information is prepared in advance for the guest.
• Check Japanese arrivals and transportation details ensuring bookings are made.
• Obtain departure details from the day prior.
• Send out thank you letters
• Send out newsletters
• Send out comment cards.
General areas of responsibility
• Greet Hotel guests and visitors promptly and courteously.
• Communicate Hotel product knowledge and philosophies to visitors and guests.
• Provide hands on support to reception and concierge as required.
• Be responsible for the complete guest satisfaction and check in procedure for groups.
• Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services.
• Ensure work area is kept neat and tidy.
• Ensure security of cash drawer and accuracy with personal cashiering.
• Communicate effectively with Concierge on guest needs, and changes to schedules.
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
Adhere to all hotel policies and procedures.
• Actively support and promote Workplace Health and Safety within the work environment.
• Keep General Manager promptly and fully aware of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
• Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favorable image of the Hotel to the public.
INDICATORS OF SUCCESS
• Financial (GOP, Rev Par, RSI and Department Budget)
• Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review)
• Achievement of employee engagement survey (Kenexa) and employee retention goals for the department
Requirements
• Minimum 4 - 7 years front office and guest relations experience
• High school diploma required, bachelor’s degree preferred
• Strong computer systems skills including; reservations and reporting systems
• Strong financial acumen
• Excellent communication skills, ability to influence situations
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Strong Microsoft Office suite and reporting system skills
• Ability to work a flexible schedule
Skills
Guest service
reservations
guest complaint handling
guest satisfaction
Report this listing
Radisson Hotel Group
Glassdoor
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Marriott Hotels
Plumber
Marriott Hotels • Ramnagar, Uttarakhand • via LinkedIn
+ hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on SimplyHired
Apply on Indeed
Apply on Jobrapido.com
Job description
Job Number 2413+65+
Job Category Engineering & Facilities
Location Jim Corbett Marriott Resort & Spa, Village Dhikuli, Ranikhet Road, Ramnagar, Uttarakhand, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary
Fix minor plumbing problems such as unclogging drains. Assemble pipe sections, tubing, and fittings. Fill pipes or plumbing fixtures with water or air to detect and locate leaks. Review blueprints, building codes, and specifications. Study building plan and inspect structure in order to plan installations. Measure, cut, thread, and bend pipe to required angle. Install and maintain pipe assemblies, fittings, valves, appliances, and fixtures. Perform miscellaneous minor repairs. Perform preventative maintenance on tools and equipment.
Follow all company and safety and security policies and procedures; and report safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs. Develop and maintain positive working relationships with others. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Grasp, turn, and manipulate objects of varying size and weight. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move up and down a ladder. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years related work experience.
Supervisory Experience: No supervisory experience.
Required Qualifications
License or Certification: Stationary Engineer/Boiler Operator License
Plumber Certification
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Assistant Manager - Guest Relations
Radisson Hotel Group • Noida, Uttar Pradesh • via LinkedIn
3 hours ago
Full–time
Apply on LinkedIn
Apply on SimplyHired
Apply on Harri
Job description
AREAS OF RESPONSIBILITY
Front Office
• On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests
• Ensure all information is prepared in advance for the guest.
• Check Japanese arrivals and transportation details ensuring bookings are made.
• Obtain departure details from the day prior.
• Send out thank you letters
• Send out newsletters
• Send out comment cards.
General areas of responsibility
• Greet Hotel guests and visitors promptly and courteously.
• Communicate Hotel product knowledge and philosophies to visitors and guests.
• Provide hands on support to reception and concierge as required.
• Be responsible for the complete guest satisfaction and check in procedure for groups.
• Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services.
• Ensure work area is kept neat and tidy.
• Ensure security of cash drawer and accuracy with personal cashiering.
• Communicate effectively with Concierge on guest needs, and changes to schedules.
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
Adhere to all hotel policies and procedures.
• Actively support and promote Workplace Health and Safety within the work environment.
• Keep General Manager promptly and fully aware of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
• Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favorable image of the Hotel to the public.
INDICATORS OF SUCCESS
• Financial (GOP, Rev Par, RSI and Department Budget)
• Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review)
• Achievement of employee engagement survey (Kenexa) and employee retention goals for the department
Requirements
• Minimum 4 - 7 years front office and guest relations experience
• High school diploma required, bachelor’s degree preferred
• Strong computer systems skills including; reservations and reporting systems
• Strong financial acumen
• Excellent communication skills, ability to influence situations
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Strong Microsoft Office suite and reporting system skills
• Ability to work a flexible schedule
Skills
Guest service
reservations
guest complaint handling
guest satisfaction
Report this listing
Radisson Hotel Group
Glassdoor
3.7/5
1.5K reviews
AmbitionBox
4/5
1.8K reviews
Indeed
3.8/5
4.7K reviews
radissonhotels.com/en-us
More jobs at Radisson Hotel Group
See web results for Radisson Hotel Group
Marriott Hotels
Plumber
Marriott Hotels • Ramnagar, Uttarakhand • via LinkedIn
+ hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on SimplyHired
Apply on Indeed
Apply on Jobrapido.com
Job description
Job Number 2413+65+
Job Category Engineering & Facilities
Location Jim Corbett Marriott Resort & Spa, Village Dhikuli, Ranikhet Road, Ramnagar, Uttarakhand, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary
Fix minor plumbing problems such as unclogging drains. Assemble pipe sections, tubing, and fittings. Fill pipes or plumbing fixtures with water or air to detect and locate leaks. Review blueprints, building codes, and specifications. Study building plan and inspect structure in order to plan installations. Measure, cut, thread, and bend pipe to required angle. Install and maintain pipe assemblies, fittings, valves, appliances, and fixtures. Perform miscellaneous minor repairs. Perform preventative maintenance on tools and equipment.
Follow all company and safety and security policies and procedures; and report safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs. Develop and maintain positive working relationships with others. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Grasp, turn, and manipulate objects of varying size and weight. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move up and down a ladder. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years related work experience.
Supervisory Experience: No supervisory experience.
Required Qualifications
License or Certification: Stationary Engineer/Boiler Operator License
Plumber Certification
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
💡 Quick Summary
Seeking a career-building opportunity? The Plumber position is now open for candidates interested in the Plumber Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Plumber Jobs is a plus.
