Job Description
About the Role
Air Control Home Services is seeking an experienced Plumbing Manager to lead our Plumbing Department. This role is ideal for a hands-on leader who brings both field experience and business acumen — someone who can coach technicians in the field, manage KPIs, and drive operational excellence. The Plumbing Manager will oversee daily operations, technician performance, and department profitability while fostering a positive, high-performance culture.
You’ll work closely with Dispatch, CSRs, and Ownership to ensure the department meets its goals in customer satisfaction, revenue, and efficiency. The right candidate will have an “owner’s mindset,” holding full accountability for the team’s results and always striving to elevate performance across all trades.
What You’ll Do:
Lead, coach, develop, and support a team of plumbers through training and ride-alongs to ensure quality, safety, and revenue goals are met.
Support technicians in maximizing opportunities while always putting the customer first
Handle customer concerns and resolve service issues professionally
Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability.
Monitor performance metrics and continuously raise the bar for results and service quality
Manage operational functions including job scheduling and on-call rotations while ensuring “Right Tech, Right Call” efficiency.
Collaborate with Dispatch and warehouse teams to streamline parts handling, warranty processes, and truck stock management.
Conduct weekly team meetings and ongoing training sessions focused on technical skills, sales performance, and customer service excellence.
Desired Skills & Experience
5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)
2+ years of experience managing technicians or field teams
Proven experience analyzing and managing KPIs and department performance metrics
Strong leadership, coaching, and communication skills
Excellent problem-solving and organizational abilities
A valid driver’s license
What We Offer:
Company Paid Health Insurance
Company Paid Short Term Disability
Voluntary Dental/Vision
Voluntary Life Insurance
Supplemental life insurance, and long-term disability available
401k Plan with a company match
Paid Time Off
Company Paid Holidays
Ongoing Training
A family-oriented culture—where we support one another, celebrate wins, and have fun along the way.
Equal Opportunity Employer/E-Verify Employer
Air Control Home Services is seeking an experienced Plumbing Manager to lead our Plumbing Department. This role is ideal for a hands-on leader who brings both field experience and business acumen — someone who can coach technicians in the field, manage KPIs, and drive operational excellence. The Plumbing Manager will oversee daily operations, technician performance, and department profitability while fostering a positive, high-performance culture.
You’ll work closely with Dispatch, CSRs, and Ownership to ensure the department meets its goals in customer satisfaction, revenue, and efficiency. The right candidate will have an “owner’s mindset,” holding full accountability for the team’s results and always striving to elevate performance across all trades.
What You’ll Do:
Lead, coach, develop, and support a team of plumbers through training and ride-alongs to ensure quality, safety, and revenue goals are met.
Support technicians in maximizing opportunities while always putting the customer first
Handle customer concerns and resolve service issues professionally
Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability.
Monitor performance metrics and continuously raise the bar for results and service quality
Manage operational functions including job scheduling and on-call rotations while ensuring “Right Tech, Right Call” efficiency.
Collaborate with Dispatch and warehouse teams to streamline parts handling, warranty processes, and truck stock management.
Conduct weekly team meetings and ongoing training sessions focused on technical skills, sales performance, and customer service excellence.
Desired Skills & Experience
5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)
2+ years of experience managing technicians or field teams
Proven experience analyzing and managing KPIs and department performance metrics
Strong leadership, coaching, and communication skills
Excellent problem-solving and organizational abilities
A valid driver’s license
What We Offer:
Company Paid Health Insurance
Company Paid Short Term Disability
Voluntary Dental/Vision
Voluntary Life Insurance
Supplemental life insurance, and long-term disability available
401k Plan with a company match
Paid Time Off
Company Paid Holidays
Ongoing Training
A family-oriented culture—where we support one another, celebrate wins, and have fun along the way.
Equal Opportunity Employer/E-Verify Employer
💡 Quick Summary
Seeking a career-building opportunity? The Plumbing Manager position is now open for candidates interested in the Plumber Jobs sector. This role in Lake Havasu City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Plumber Jobs is a plus.
