Job Description
Role/Job Title: Pod Lead
Business: Retail Assets
Function/ Department: Retail Assets
Place of work: Noida, Mumbai, Hyderabad
Roles & Responsibilities:
'- Manage CPA agents and ensure their TAT and FTR targets are met and high quality is maintained
- Ensure high productivity of the reporting team members
- Suggest initiatives for efficiency improvement for POD members
- Closely observe critical and non-critical errors in day-to-day operations across the pod and escalate to senior stakeholders, if required
- Daily interface with vendors for effective resource planning
- Efficient coordination with multiple stakeholders for resolving any issues for the pod members
Secondary Responsibilities:
'- Interface with Ops trainers to guide the team on policy and process changes
Managerial & Leadership Responsibilities :
'- Effective mentoring of CPA agents and train them to progress in their career path
Key Success Metrics:
Measurable: Number of files meeting TAT & FTR targets improvement in productivity
Qualitative: Effective mentoring of CPA agents, ensure adherence to SLAs
Business: Retail Assets
Function/ Department: Retail Assets
Place of work: Noida, Mumbai, Hyderabad
Roles & Responsibilities:
'- Manage CPA agents and ensure their TAT and FTR targets are met and high quality is maintained
- Ensure high productivity of the reporting team members
- Suggest initiatives for efficiency improvement for POD members
- Closely observe critical and non-critical errors in day-to-day operations across the pod and escalate to senior stakeholders, if required
- Daily interface with vendors for effective resource planning
- Efficient coordination with multiple stakeholders for resolving any issues for the pod members
Secondary Responsibilities:
'- Interface with Ops trainers to guide the team on policy and process changes
Managerial & Leadership Responsibilities :
'- Effective mentoring of CPA agents and train them to progress in their career path
Key Success Metrics:
Measurable: Number of files meeting TAT & FTR targets improvement in productivity
Qualitative: Effective mentoring of CPA agents, ensure adherence to SLAs
💡 Quick Summary
Seeking a career-building opportunity? The Pod Lead position is now open for candidates interested in the Bank Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
