Police Communications +11 Operator

Serve your community. Make a difference. Grow your career. MEANINGFUL WORK awaits you here at the City of North Las Vegas. We serve one of the largest culturally diverse cities in the nation and our community continues to grow! If you value Accountability, Communication, and Teamwork then you are just the person we are looking for!


A Police Communications +11 Operator is an essential member of our team and we invite you to apply and help contribute to CNLV’S growing success! Please thoroughly review the information and selection process outlined below this announcement.

Internal Notice for Teamster Team Members: This posting will create a non-probationary internal Teamster eligibility list and fill 2 vacancies for this classification. The current vacancy is in the Police department. The internal Teamster eligibility list will be utilized to fill vacancies for this classification, for up to one hundred and eighty (180) days. Non-probationary Teamster team members successfully completing the selection process will be placed on the internal Teamster eligibility list. All other team members including part-time/temporary employees along with external candidates may apply for this recruitment. These individuals may be considered after the appropriate recruitment process of the collective bargaining agreement has been followed. If the vacancy is not filled through promotion by a full-time non-probationary Teamster team members, the next opportunity for placement will be to hire qualified part-time/temporary employees and external candidates.

Please thoroughly review the information and selection process outlined below this announcement.


ESSENTIAL INFORMATION

Submit a Complete Application – For your application to be considered, you MUST fully complete an online application by providing sufficient information to demonstrate how you meet the minimum and any preferred qualifications, attach any documents as necessary, and answer ALL questions. Select “Apply for Job” at the top of this announcement and click “SUBMIT” at the end of your application.
Pay Considerations – The starting hourly pay for this position is $27.71. The selected candidate for this position will start at the beginning of the salary range, no exceptions. Existing employees will receive increases as outlined by their bargaining.
Shift work required – This position supports an operation that is open 24 hours a day, 365 days a year. You must be able to work any shift (days, swings, or graveyard), any day, weekends, holidays, and overtime shifts. Currently, the schedule consists of 10-hour shifts and are divided into two squads with days off being Sunday, Monday, and Tuesday, or Thursday, Friday, and Saturday.
Must successfully complete training program –The training program lasts approximately 18 weeks and assigned shifts will rotate throughout the training program. Employees will be required to learn, memorize, and apply material, including self-study of material. Employees will be evaluated on a daily basis.
Probationary and Qualifying Periods – For internal non-probationary employees, the +0 day qualifying period begins upon completion of the training program. All external new hires shall be subject to a probationary period of fifteen (15) months.
THE ROLE
Under general supervision, receives and screens emergency +-1-1 and non-emergency calls for service for law enforcement, fire, or emergency medical services for the area served by the North Las Vegas Police Department. Refers calls to appropriate division, department, or agency as needed.

The full job description can be found here: Police Communications +11 Operator

Check out some of our benefits here: CNLV Benefits Flyer

IDEAL CANDIDATE
The ideal candidate will be a level headed individual who can keep calm, effectively communicate and multitask during emergency, high stress, and non-emergency calls. They will be high multitaskers who maintain confidentiality, demonstrate professionalism, compassion and empathy in the course of service to our community and who are dedicated to working in an operation that is open 24 hours a day, 365 days a year, and who may be assigned to work any shift and overtime shifts.

MINIMUM QUALIFICATIONS
Education and Experience

Must be at least eighteen (18) years of age at time of hire.
Must have a high school diploma or GED at the time of hire into the position.
Preferred Qualifications:
Successful completion of law enforcement emergency response training using a multi-line telephone system.
Ability to speak Spanish fluently.
Licenses and Certifications

Must possess or have the ability to obtain a valid Nevada state driver’s license and maintain a satisfactory motor vehicle record.
NCIC Certification within six (6) months of hire/reclassification and be recertified as required.


SELECTION PROCESS

1. Complete Online Application - Interested candidates MUST submit a completed application through the City’s application system. Evaluation of meeting requirements will be made solely on information provided on the application and any required attachments.

2. The selection process will begin with a screening of the application/resume - The best qualified candidates will be invited to participate in the assessment process. The selection process will include (dates to be determined).

3. Typing Test (Pass/Fail) - Once the application and other supporting documentation have been reviewed and it has been determined that the minimum qualifications have been met, an invitation to take the CritiCall Typing Test may be sent. There is a minimum passing score of 40 words per minute.

4. CritiCall Test (Pass/Fail) – Once candidates pass the typing test, the invitation and testing instructions will be sent to the email provided on the application. The CritiCall Test is a computer-based test that is used for the Police Communications Dispatcher position. The test measures job-related skills that are necessary for this position. The CritiCall Test modules include:

Decision Making
Data Entry
Call Summarization
Cross Referencing
Memory Recall
Prioritization

United States
Nevada
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