Job Description
General Statement of Duties
The Volunteers in Policing (VIP) Program Manager plans, develops, and manages volunteer program operations for the Eugene Police Department (EPD). Reviews and evaluates program operations and functions as in-house consultant for all volunteer management issues. Recruits, screens, selects, and trains volunteers assigned to a variety of areas in the department. Works with department managers and supervisors to maintain effective volunteer engagement and to develop new volunteer programs and services.
The VIP Program partners citizens and police in support of EPD's crime prevention and community policing efforts. Volunteers serve in nearly every unit in the department, in assignments such as the Community Patrol Team, Cold Case Squad, Subpoena Service Team, Image Retrieval Team, and Squad Car Maintenance Team. In 2026, 58 EPD volunteers contributed over 13,000 hours of service.
Application Deadline: Sunday, December 7, 2026, at 5 p.m. P.T.
Accepting Online Applications Only
Information on How to Apply
Classification: Police VIP Program Manager
Salary: $35.38 - $45.98 hourly / $73,590.40 - $95,638.40 annually
The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).
Department, Division: Police Department, Operations Support
Union Representation: Non-Represented, Exempt
Work Location: Eugene Police Headquarters, 300 Country Club Rd, Eugene, OR 97401
Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. with occasional weekends and evenings per business need.
Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.
Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.
Examples of Duties Performed - Duties may include but are not limited to the following
Manage, develop, and supervise the Volunteers in Policing (VIP) Program in accordance with departmental goals, objectives, services and needs.
Provide in-house consultation for all volunteer management issues.
Recruit, interview, complete background investigations, select and orient volunteers. Train, evaluate, recognize and terminate volunteers. Maintain a volunteer management database and centralized volunteer personnel files.
Build commitment, capacity and competency for employees who interface with volunteers; train, consult with and problem solve for supervisors of volunteers; work with staff and volunteers to correct deficiencies; and conduct volunteer performance evaluations.
Develop the program to enable the department to have strong and effective volunteer engagement. Advise staff of existing programs and confer with them to determine the need for new volunteer programs and services; develop, champion and drive program initiatives; research and develop resources to facilitate the delivery of services and programs.
Evaluate and coordinate the department’s utilization of volunteer services on an on-going basis to determine the effectiveness and impact of the program.
Participate in budget preparation and administration; prepare cost estimates for budget recommendations including justifications; and monitor and control expenditures.
Research grant opportunities, write grant applications, ensure compliance with grant reporting requirements; serve as department liaison with granting agency.
Analyze, review and recommend action on proposed and approved legislation and regulations.
Facilitate the implementation of new volunteer staffed initiatives. Monitor and evaluate volunteer participation and performance to ensure volunteer satisfaction and customer service.
Utilize exit interviews and conduct studies and surveys to analyze and improve volunteer retention.
Recommend improvements and modifications to program operations and activities; analyze program data; and prepare various reports.
Lead outreach efforts to inform the community of volunteer services and activities through presentations, staffing booths at events, writing newsletter articles and engaging the media such as participating in interviews.
Write and distribute promotional material, articles, pamphlets, and brochures.
Develop and implement operational policies, procedures, goals and objectives for the volunteer program in accordance with legal and financial regulations; interpret departmental policy and procedure.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
Represent the department to other city departments, committees, and community groups to promote and cultivate interest in the volunteer program. Serve on committees and task teams; keep current on volunteer program administration through participation in trainings and conferences; and participate in volunteer professional groups.
Supervises administrative staff, individual volunteers and volunteer teams.
Responsible for the selection, supervision and evaluation of assigned staff; assigns work and ensures appropriate training is provided; investigates complaints; recommends and administers disciplinary actions; handles sensitive personnel matters and recommends grievance responses; exercises full supervision over employees.
Ensures division implementation of and adherence to the City’s Affirmative Action and Diversity Work Plans. Coordinates the implementation of effective processes and models to produce division-wide diversity initiatives. Facilitates staff development on such issues as diversity and creating a respectful working environment.
Performs related duties as assigned.
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Police VIP Program Manager
Qualifications
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.
Minimum Qualifications
Experience
Three years of progressively responsible administrative paraprofessional experience in volunteer or related program area, including one year of program management or leadwork/supervisory responsibilities.
Experience in a law enforcement environment is desirable.
Education
Bachelor’s degree in human resources, criminal justice administration, office management, business, or a closely related field.
Background
Must pass a police background investigation.
License
Valid Oregon driver’s license(or, the ability to obtain by date of hire); must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).
The ideal candidate will have the following knowledge, skills, and abilities
Knowledge
Principles and techniques of program planning, implementation, and administration, and evaluation including budgetary practices and control.
Concepts, objectives, and legal requirements of a volunteer program including pertinent Federal, State and local laws, codes, and regulations.
Policies related to personnel management, FLSA, risk management, insurance, general liability and training.
Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
Methods, principles and practices of volunteer recruitment, screening, selection, supervision, motivation, recognition, training and evaluation.
Research methods, techniques and procedures.
Principles and practices of budget preparation and administration. Principles of supervision, training and performance evaluation.
Strategic planning methods with an emphasis on services related to volunteer programs and fundraising. Public purchasing and contracting laws and regulations.
Computer software including word processing, database management, desktop publishing, and spreadsheet applications.
Skills/Abilities
Plan, implement, direct, and evaluate a program by defining program goals; evaluating and monitoring program activities and implementing improvements.
Exercise initiative and good judgment in the identification, development, and improvement of volunteer-driven programs to enhance police operations.
Generate and sustain the interest of the community in volunteerism.
Analyze issues and problems, identify solutions, project consequences of proposed actions, make recommendations and implement them in support of goals and objectives.
Demonstrate leadership behavior to employees, volunteers, other agencies and the general public. Communicate effectively with a variety of people, both orally and in writing.
Gain cooperation through discussion and persuasion.
Analyze and interpret research findings; develop and evaluate improvements in operations, procedures, policies, or methods.
Prepare a work plan and coordinate the work of a project team.
Interview, select and place volunteer staff according to program needs, availability and interest. Recruit, train, motivate, supervise and evaluate volunteers and/or employees.
Make appropriate volunteer selection/dismissal decisions based upon department policies and procedures.
Interpret, explain and apply City policies, procedures, rules and regulations. Develop and implement various data collection and reporting systems.
Establish and maintain positive and effective working relationships with volunteers, coworkers, supervisory personnel, the public and outside agencies.
Learn applicable laws, regulations, liabilities and related issues concerning volunteers. Develop and deliver training.
Effectively market programs and services.
Evaluate and monitor VIP Program risks and liability.
Exercise diplomacy in confronting and resolving conflicts and sensitive issues.
Organize, prioritize, and carry out responsibilities in a thorough and timely manner during stressful or emergency situations.
Use discretion and maintain the confidentiality of sensitive information.
Supplemental Information
Working Conditions
Positions involve light physical work, including walking, standing, stooping, occasional carrying and lifting lightweight materials typically under 20 pounds. Regular focus on a computer screen; requires visual acuity and depth perception to recognize words and numbers; hand/eye coordination to use a computer keyboard and common office equipment. Daily sitting for prolonged periods. Requires speaking and hearing ability sufficient to hear over the phone, carry on conversations, and participate in meetings.
Eligibility List
This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.
Non-Represented Retirement Program
Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees’ Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%.
From January 1, 2020, through December 31, 2034, most retirees may work for a PERS-participating employer for an unlimited number of hours while continuing to receive their pension benefit based on HB 2296. If you have questions about your specific situation, including any restrictions to hours, please refer to the PERS: Work After Retirement.
What to Expect from our Selection Process
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. ********* use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 8-10 weeks to complete.
Diversity, Equity, and Inclusion
The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.
The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.
The Volunteers in Policing (VIP) Program Manager plans, develops, and manages volunteer program operations for the Eugene Police Department (EPD). Reviews and evaluates program operations and functions as in-house consultant for all volunteer management issues. Recruits, screens, selects, and trains volunteers assigned to a variety of areas in the department. Works with department managers and supervisors to maintain effective volunteer engagement and to develop new volunteer programs and services.
The VIP Program partners citizens and police in support of EPD's crime prevention and community policing efforts. Volunteers serve in nearly every unit in the department, in assignments such as the Community Patrol Team, Cold Case Squad, Subpoena Service Team, Image Retrieval Team, and Squad Car Maintenance Team. In 2026, 58 EPD volunteers contributed over 13,000 hours of service.
Application Deadline: Sunday, December 7, 2026, at 5 p.m. P.T.
Accepting Online Applications Only
Information on How to Apply
Classification: Police VIP Program Manager
Salary: $35.38 - $45.98 hourly / $73,590.40 - $95,638.40 annually
The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).
Department, Division: Police Department, Operations Support
Union Representation: Non-Represented, Exempt
Work Location: Eugene Police Headquarters, 300 Country Club Rd, Eugene, OR 97401
Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. with occasional weekends and evenings per business need.
Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.
Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.
Examples of Duties Performed - Duties may include but are not limited to the following
Manage, develop, and supervise the Volunteers in Policing (VIP) Program in accordance with departmental goals, objectives, services and needs.
Provide in-house consultation for all volunteer management issues.
Recruit, interview, complete background investigations, select and orient volunteers. Train, evaluate, recognize and terminate volunteers. Maintain a volunteer management database and centralized volunteer personnel files.
Build commitment, capacity and competency for employees who interface with volunteers; train, consult with and problem solve for supervisors of volunteers; work with staff and volunteers to correct deficiencies; and conduct volunteer performance evaluations.
Develop the program to enable the department to have strong and effective volunteer engagement. Advise staff of existing programs and confer with them to determine the need for new volunteer programs and services; develop, champion and drive program initiatives; research and develop resources to facilitate the delivery of services and programs.
Evaluate and coordinate the department’s utilization of volunteer services on an on-going basis to determine the effectiveness and impact of the program.
Participate in budget preparation and administration; prepare cost estimates for budget recommendations including justifications; and monitor and control expenditures.
Research grant opportunities, write grant applications, ensure compliance with grant reporting requirements; serve as department liaison with granting agency.
Analyze, review and recommend action on proposed and approved legislation and regulations.
Facilitate the implementation of new volunteer staffed initiatives. Monitor and evaluate volunteer participation and performance to ensure volunteer satisfaction and customer service.
Utilize exit interviews and conduct studies and surveys to analyze and improve volunteer retention.
Recommend improvements and modifications to program operations and activities; analyze program data; and prepare various reports.
Lead outreach efforts to inform the community of volunteer services and activities through presentations, staffing booths at events, writing newsletter articles and engaging the media such as participating in interviews.
Write and distribute promotional material, articles, pamphlets, and brochures.
Develop and implement operational policies, procedures, goals and objectives for the volunteer program in accordance with legal and financial regulations; interpret departmental policy and procedure.
Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
Represent the department to other city departments, committees, and community groups to promote and cultivate interest in the volunteer program. Serve on committees and task teams; keep current on volunteer program administration through participation in trainings and conferences; and participate in volunteer professional groups.
Supervises administrative staff, individual volunteers and volunteer teams.
Responsible for the selection, supervision and evaluation of assigned staff; assigns work and ensures appropriate training is provided; investigates complaints; recommends and administers disciplinary actions; handles sensitive personnel matters and recommends grievance responses; exercises full supervision over employees.
Ensures division implementation of and adherence to the City’s Affirmative Action and Diversity Work Plans. Coordinates the implementation of effective processes and models to produce division-wide diversity initiatives. Facilitates staff development on such issues as diversity and creating a respectful working environment.
Performs related duties as assigned.
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Police VIP Program Manager
Qualifications
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.
Minimum Qualifications
Experience
Three years of progressively responsible administrative paraprofessional experience in volunteer or related program area, including one year of program management or leadwork/supervisory responsibilities.
Experience in a law enforcement environment is desirable.
Education
Bachelor’s degree in human resources, criminal justice administration, office management, business, or a closely related field.
Background
Must pass a police background investigation.
License
Valid Oregon driver’s license(or, the ability to obtain by date of hire); must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).
The ideal candidate will have the following knowledge, skills, and abilities
Knowledge
Principles and techniques of program planning, implementation, and administration, and evaluation including budgetary practices and control.
Concepts, objectives, and legal requirements of a volunteer program including pertinent Federal, State and local laws, codes, and regulations.
Policies related to personnel management, FLSA, risk management, insurance, general liability and training.
Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
Methods, principles and practices of volunteer recruitment, screening, selection, supervision, motivation, recognition, training and evaluation.
Research methods, techniques and procedures.
Principles and practices of budget preparation and administration. Principles of supervision, training and performance evaluation.
Strategic planning methods with an emphasis on services related to volunteer programs and fundraising. Public purchasing and contracting laws and regulations.
Computer software including word processing, database management, desktop publishing, and spreadsheet applications.
Skills/Abilities
Plan, implement, direct, and evaluate a program by defining program goals; evaluating and monitoring program activities and implementing improvements.
Exercise initiative and good judgment in the identification, development, and improvement of volunteer-driven programs to enhance police operations.
Generate and sustain the interest of the community in volunteerism.
Analyze issues and problems, identify solutions, project consequences of proposed actions, make recommendations and implement them in support of goals and objectives.
Demonstrate leadership behavior to employees, volunteers, other agencies and the general public. Communicate effectively with a variety of people, both orally and in writing.
Gain cooperation through discussion and persuasion.
Analyze and interpret research findings; develop and evaluate improvements in operations, procedures, policies, or methods.
Prepare a work plan and coordinate the work of a project team.
Interview, select and place volunteer staff according to program needs, availability and interest. Recruit, train, motivate, supervise and evaluate volunteers and/or employees.
Make appropriate volunteer selection/dismissal decisions based upon department policies and procedures.
Interpret, explain and apply City policies, procedures, rules and regulations. Develop and implement various data collection and reporting systems.
Establish and maintain positive and effective working relationships with volunteers, coworkers, supervisory personnel, the public and outside agencies.
Learn applicable laws, regulations, liabilities and related issues concerning volunteers. Develop and deliver training.
Effectively market programs and services.
Evaluate and monitor VIP Program risks and liability.
Exercise diplomacy in confronting and resolving conflicts and sensitive issues.
Organize, prioritize, and carry out responsibilities in a thorough and timely manner during stressful or emergency situations.
Use discretion and maintain the confidentiality of sensitive information.
Supplemental Information
Working Conditions
Positions involve light physical work, including walking, standing, stooping, occasional carrying and lifting lightweight materials typically under 20 pounds. Regular focus on a computer screen; requires visual acuity and depth perception to recognize words and numbers; hand/eye coordination to use a computer keyboard and common office equipment. Daily sitting for prolonged periods. Requires speaking and hearing ability sufficient to hear over the phone, carry on conversations, and participate in meetings.
Eligibility List
This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.
Non-Represented Retirement Program
Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees’ Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%.
From January 1, 2020, through December 31, 2034, most retirees may work for a PERS-participating employer for an unlimited number of hours while continuing to receive their pension benefit based on HB 2296. If you have questions about your specific situation, including any restrictions to hours, please refer to the PERS: Work After Retirement.
What to Expect from our Selection Process
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. ********* use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 8-10 weeks to complete.
Diversity, Equity, and Inclusion
The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.
The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.
💡 Quick Summary
Seeking a career-building opportunity? The Police Volunteer in Policing (VIP) Program Manager position is now open for candidates interested in the Government Job Alert sector. This role in Eugene offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
