Job Description
Job Description
Role/Job Title: Portfolio Lead-Credit Cards
Business: Retail Banking
Function/ Department: Credit Cards
Place of work: Mumbai
Job Purpose: This role will primarily be responsible to drive Spends for the Credit Card Portfolio Team. Their broad responsibility is to develop and implement marketing strategies in order to grow consumer spends and help reach the assigned targets. In order to successfully reach their goal, the individual needs to closely work with multiple teams including Alliances, Product, Marketing, Tech, UX, Operations, Analytics and Customer Service teams.
Roles & Responsibilities
• Drive Spends for credit card business,
• Utilize qualitative and quantitative insights to develop hypotheses- identify opportunities based on competitive intelligence and customer analytics to grow consumer spending,
• Define, prioritize, and communicate short- and long-term goals,
• Partner with engineers, designers, marketing, customer operations, strategy and analytics teams to rapidly develop and deliver projects/ events, Manage a team of 2 members.
Secondary Responsibilities
• Communicating and collaborating with leaders from multiple disciplines and across multiple product lines,
• Ideate innovative consumer spending campaigns and events,
• Defining clear success metrics and support the teams to achieve the same.
Managerial & Leadership Responsibilities
• Customer experience grounding: Ability to design customer-centric experiences throughout the decision journey,
• Market Orientation: Ability to deeply understand market trends, partner ecosystems, and competitive strategies,
• Business Acumen: Comfort with business strategy, portfolio prioritization, go to market and tracking key performance indicators, strong problem-solving skills,
• Soft Skills: Ability to manage a young team, and exercise leadership without authority, communicate effectively in different contexts.
Key Success Metrics
• Business Metric: Consumer Spend Growth and Customer Engagement for Credit Cards products. 2) Customer Focus: Deep dive in customer behavior by analyzing data, observing trends and aligning campaigns/propositions accordingly. 3) Execution mindset: Understand the problems we are trying to solve and work closely with engineers, designers, data scientists, and other functions to define, iterate and ship an awesome sustainable proposition. 4) Communication: Build constructive relationships, communicate effectively with internal and external stakeholders, and have a great time doing it
Role/Job Title: Portfolio Lead-Credit Cards
Business: Retail Banking
Function/ Department: Credit Cards
Place of work: Mumbai
Job Purpose: This role will primarily be responsible to drive Spends for the Credit Card Portfolio Team. Their broad responsibility is to develop and implement marketing strategies in order to grow consumer spends and help reach the assigned targets. In order to successfully reach their goal, the individual needs to closely work with multiple teams including Alliances, Product, Marketing, Tech, UX, Operations, Analytics and Customer Service teams.
Roles & Responsibilities
• Drive Spends for credit card business,
• Utilize qualitative and quantitative insights to develop hypotheses- identify opportunities based on competitive intelligence and customer analytics to grow consumer spending,
• Define, prioritize, and communicate short- and long-term goals,
• Partner with engineers, designers, marketing, customer operations, strategy and analytics teams to rapidly develop and deliver projects/ events, Manage a team of 2 members.
Secondary Responsibilities
• Communicating and collaborating with leaders from multiple disciplines and across multiple product lines,
• Ideate innovative consumer spending campaigns and events,
• Defining clear success metrics and support the teams to achieve the same.
Managerial & Leadership Responsibilities
• Customer experience grounding: Ability to design customer-centric experiences throughout the decision journey,
• Market Orientation: Ability to deeply understand market trends, partner ecosystems, and competitive strategies,
• Business Acumen: Comfort with business strategy, portfolio prioritization, go to market and tracking key performance indicators, strong problem-solving skills,
• Soft Skills: Ability to manage a young team, and exercise leadership without authority, communicate effectively in different contexts.
Key Success Metrics
• Business Metric: Consumer Spend Growth and Customer Engagement for Credit Cards products. 2) Customer Focus: Deep dive in customer behavior by analyzing data, observing trends and aligning campaigns/propositions accordingly. 3) Execution mindset: Understand the problems we are trying to solve and work closely with engineers, designers, data scientists, and other functions to define, iterate and ship an awesome sustainable proposition. 4) Communication: Build constructive relationships, communicate effectively with internal and external stakeholders, and have a great time doing it
💡 Quick Summary
Seeking a career-building opportunity? The Portfolio Lead|Credit Cards position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
