Job Description
Job Description
Lead and develop a high performing case management team within a large, complex and highly regulated organisation
Partner closely with senior leaders, HR and IR to manage complex, high-risk people matters and drive consistent outcomes across the Group
12-month parental leave cover position based at our head office in Mascot, Sydney
Looking to take your employee relations or legal expertise in a new direction? Join our collaborative and high-performing team where your investigative skills and strategic thinking will make a real impact.
The Portfolio Manager, Case Management will lead and coach a small team of case management professionals, setting the standard for high quality, consistent and compliant case management across a designated portfolio within the Qantas Group. This portfolio includes Jetstar, QantasLink, Engineering, Freight, Network Aviation and Qantas Ground Services (QGS). You will deliver expert advice on complex and sensitive people matters, including misconduct investigations, grievances, performance management and whistleblower cases. This role will personally manage the highest‑risk and most sensitive cases, driving high‑quality, consistent and compliant case management.
Reporting to the Senior Manager, Case Management, you will partner closely with senior leaders, HR and IR to deliver balanced outcomes that appropriately manage risk while supporting employee wellbeing and operational requirements. Success in this role requires strong people leadership capability, sound judgement, and the ability to build team capability, coach through complexity and sustain performance in a fast-paced environment.
What you’ll bring to the role:
Tertiary qualification in Employment Law/Human Resources/related field
Proven experience leading and developing teams in complex HR, case management, ER or employment law environments
A strong coaching mindset, with the ability to build capability and confidence in others
Sound judgement and the ability to navigate sensitive matters with discretion and empathy
Experience operating in large, complex or highly regulated organisations
Strong stakeholder influencing skills, including at senior leadership level
A detailed approach to decision making and continuous improvement
Resilience and emotional intelligence when dealing with challenging situations
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
Applications close: Tuesday, 3rd of March 2026
About us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.
Lead and develop a high performing case management team within a large, complex and highly regulated organisation
Partner closely with senior leaders, HR and IR to manage complex, high-risk people matters and drive consistent outcomes across the Group
12-month parental leave cover position based at our head office in Mascot, Sydney
Looking to take your employee relations or legal expertise in a new direction? Join our collaborative and high-performing team where your investigative skills and strategic thinking will make a real impact.
The Portfolio Manager, Case Management will lead and coach a small team of case management professionals, setting the standard for high quality, consistent and compliant case management across a designated portfolio within the Qantas Group. This portfolio includes Jetstar, QantasLink, Engineering, Freight, Network Aviation and Qantas Ground Services (QGS). You will deliver expert advice on complex and sensitive people matters, including misconduct investigations, grievances, performance management and whistleblower cases. This role will personally manage the highest‑risk and most sensitive cases, driving high‑quality, consistent and compliant case management.
Reporting to the Senior Manager, Case Management, you will partner closely with senior leaders, HR and IR to deliver balanced outcomes that appropriately manage risk while supporting employee wellbeing and operational requirements. Success in this role requires strong people leadership capability, sound judgement, and the ability to build team capability, coach through complexity and sustain performance in a fast-paced environment.
What you’ll bring to the role:
Tertiary qualification in Employment Law/Human Resources/related field
Proven experience leading and developing teams in complex HR, case management, ER or employment law environments
A strong coaching mindset, with the ability to build capability and confidence in others
Sound judgement and the ability to navigate sensitive matters with discretion and empathy
Experience operating in large, complex or highly regulated organisations
Strong stakeholder influencing skills, including at senior leadership level
A detailed approach to decision making and continuous improvement
Resilience and emotional intelligence when dealing with challenging situations
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
Applications close: Tuesday, 3rd of March 2026
About us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.
💡 Quick Summary
Seeking a career-building opportunity? The Portfolio Manager Case Management position is now open for candidates interested in the Health Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
