Job Description
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Job Purpose:-
Portfolio Manager for Credit Cards will be responsible for managing post acquisition customer lifecycle viz driving customer engagement programs, Card spends, EMI products and Loan products.
Key Accountabilities, KPIs And Job Responsibilities
Following are the key deliverables for the role where the candidate will assist his/her leader in achieving the aforesaid objective:
• Product Framework
• Drive Card activation and onward customer engagement
• Configure and drive EMI and loans programs
• Manage partnership and alliances requirement for portfolio programs
• Work closely with technology team for enabling various engagement platforms
• Build multi-channel capabilities like mobile app, website, IVR, ATMs etc
• Customer experience & service
• Build frictionless customer interface for complaints and requests
• Build the Card app section for service & X-sell to drive customer experience , revenue
• Interact closely with service team for service to sales
• Stakeholder & vendor management
• Will liase with payment network, Card partners, vendor partners to drive business goals
• Work with internal stakeholders – Technology, Risk, Compliance, Operations, Collections, Audit and Service
• Regulatory compliance and assessment
• Ensure adherence to regulatory guidelines for all card related parameters
• Ensure compliance of card network guidelines
Experience
• Minimum experience of 8 years with 5 years in credit cards Portfolio Management
• Conversant with card systems on originations, card management and interface with other linked systems
• Good analytical skills to plan and
Job Purpose:-
Portfolio Manager for Credit Cards will be responsible for managing post acquisition customer lifecycle viz driving customer engagement programs, Card spends, EMI products and Loan products.
Key Accountabilities, KPIs And Job Responsibilities
Following are the key deliverables for the role where the candidate will assist his/her leader in achieving the aforesaid objective:
• Product Framework
• Drive Card activation and onward customer engagement
• Configure and drive EMI and loans programs
• Manage partnership and alliances requirement for portfolio programs
• Work closely with technology team for enabling various engagement platforms
• Build multi-channel capabilities like mobile app, website, IVR, ATMs etc
• Customer experience & service
• Build frictionless customer interface for complaints and requests
• Build the Card app section for service & X-sell to drive customer experience , revenue
• Interact closely with service team for service to sales
• Stakeholder & vendor management
• Will liase with payment network, Card partners, vendor partners to drive business goals
• Work with internal stakeholders – Technology, Risk, Compliance, Operations, Collections, Audit and Service
• Regulatory compliance and assessment
• Ensure adherence to regulatory guidelines for all card related parameters
• Ensure compliance of card network guidelines
Experience
• Minimum experience of 8 years with 5 years in credit cards Portfolio Management
• Conversant with card systems on originations, card management and interface with other linked systems
• Good analytical skills to plan and
💡 Quick Summary
Seeking a career-building opportunity? The Portfolio Manager| Credit cards position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
