Job Description
Start of main content
Purpose-driven Work
Competitive Remuneration
Autonomy and Flexibility
Our client is a boutique, veteran-owned medical practice delivering high-quality, person-centred care for veterans and serving members. This is not your typical GP clinic; The team specialises in mental health, lifestyle medicine, and navigating the DVA claims process, with a strong focus on supporting the veteran community.
They are building something different — a passionate, motivated, and supportive environment that values energy, initiative, giving back, and doing things the right way!
Veterans and family members of serving members are encouraged to apply!
Role Description
This is a hands-on Practice Manager opportunity suited to someone who brings positive energy, thrives in a busy environment, and takes pride in delivering high-quality work. You will play a key role in the day-to-day operations of the practice, supporting both patients and staff while contributing to the ongoing development and improvement of systems and workflows. The role will initially operate in a hybrid capacity and is expected to transition to a fully in-person position as the business expands into its new office in Deakin.
Duties
Support the management team with reporting and daily operations
Manage the front desk including creating a positive and welcoming environment
Oversee appointment scheduling and patient flow
Manage billing processes (Medicare, DVA, and TRN-based invoicing)
Monitor outstanding accounts and support debt collection processes
Ensure privacy, accuracy, and quality of patient records
Liaise with external providers to ensure the practice runs efficiently
Oversee clinical audits, recalls, and reminders
Support strategic planning and the improvement of systems and workflows to achieve the practice's goals
Benefits
Purpose-Driven Work: Make a meaningful impact supporting veterans and serving
members
Supportive Team Environment: Join a passionate, motivated, and values-driven
team
Career Growth Opportunity: Be part of building and shaping a growing boutique
practice
Autonomy & Impact: High level of ownership across practice operations and ability
to make meaningful improvements.
Work-Life Balance: Hybrid role with view to move into a 100% in person role as they expand into the new office space!
Requirements
Minimum 3 years' experience in a medical practice management or senior
administrative role
Excellent organisational and multitasking skills with the ability to prioritise and
manage competing demands
Proficient in using relevant software (Zanda highly desirable)
Strong understanding of general practice billing, including Medicare
Demonstrated experience with DVA billing processes
Exceptional customer service orientation and the ability to provide a positive patient experience
Strong leadership skills with the ability to support and manage a team
Demonstrated ability to manage and improve systems and workflows
Suited to someone who:
Understands the Defence and/or is part of the veteran community
Takes initiative and works proactively without constant direction
Enjoys working closely with both patients and staff
Values collaboration and teamwork
Leads with empathy and professionalism
Takes pride in doing things properly, not just quickly
Apply Now!
If this sounds like you, we'd love to hear from you! Please submit your resume and cover letter stating why you're a good fit for the role.
Purpose-driven Work
Competitive Remuneration
Autonomy and Flexibility
Our client is a boutique, veteran-owned medical practice delivering high-quality, person-centred care for veterans and serving members. This is not your typical GP clinic; The team specialises in mental health, lifestyle medicine, and navigating the DVA claims process, with a strong focus on supporting the veteran community.
They are building something different — a passionate, motivated, and supportive environment that values energy, initiative, giving back, and doing things the right way!
Veterans and family members of serving members are encouraged to apply!
Role Description
This is a hands-on Practice Manager opportunity suited to someone who brings positive energy, thrives in a busy environment, and takes pride in delivering high-quality work. You will play a key role in the day-to-day operations of the practice, supporting both patients and staff while contributing to the ongoing development and improvement of systems and workflows. The role will initially operate in a hybrid capacity and is expected to transition to a fully in-person position as the business expands into its new office in Deakin.
Duties
Support the management team with reporting and daily operations
Manage the front desk including creating a positive and welcoming environment
Oversee appointment scheduling and patient flow
Manage billing processes (Medicare, DVA, and TRN-based invoicing)
Monitor outstanding accounts and support debt collection processes
Ensure privacy, accuracy, and quality of patient records
Liaise with external providers to ensure the practice runs efficiently
Oversee clinical audits, recalls, and reminders
Support strategic planning and the improvement of systems and workflows to achieve the practice's goals
Benefits
Purpose-Driven Work: Make a meaningful impact supporting veterans and serving
members
Supportive Team Environment: Join a passionate, motivated, and values-driven
team
Career Growth Opportunity: Be part of building and shaping a growing boutique
practice
Autonomy & Impact: High level of ownership across practice operations and ability
to make meaningful improvements.
Work-Life Balance: Hybrid role with view to move into a 100% in person role as they expand into the new office space!
Requirements
Minimum 3 years' experience in a medical practice management or senior
administrative role
Excellent organisational and multitasking skills with the ability to prioritise and
manage competing demands
Proficient in using relevant software (Zanda highly desirable)
Strong understanding of general practice billing, including Medicare
Demonstrated experience with DVA billing processes
Exceptional customer service orientation and the ability to provide a positive patient experience
Strong leadership skills with the ability to support and manage a team
Demonstrated ability to manage and improve systems and workflows
Suited to someone who:
Understands the Defence and/or is part of the veteran community
Takes initiative and works proactively without constant direction
Enjoys working closely with both patients and staff
Values collaboration and teamwork
Leads with empathy and professionalism
Takes pride in doing things properly, not just quickly
Apply Now!
If this sounds like you, we'd love to hear from you! Please submit your resume and cover letter stating why you're a good fit for the role.
💡 Quick Summary
Seeking a career-building opportunity? The Practice Manager position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.