Job Description
Department of Customer Service
Reference number
req49634
Occupation
Project Management
Work type
Full-Time
Location
Sydney City, Gosford, Central Coast and Region
Salary Information
$149,739 to $173,174 base salary per annum + superannuation and annual leave loading
Closing date
17 April 2026 at 10:00am
Temporary opportunity – Principal Delivery Lead (11/1
Role Title : Principal Delivery Lead
Grade and salary : Clerk grade 11/12, salary range : $149,739 to $173,174 base salary per annum + superannuation and annual leave loading
Location : Sydney CBD or Gosford
Role Type and Duration : Temporary opportunity - 12 months (To start as soon as possible - April 202
Directorate: Transformation Office
Summary of role:
We are seeking an experienced and motivated individual to join our team in the role of Principal Delivery Lead within the Transformation Office. This role will lead a project delivery team as part of the Workers Compensation Reforms Program.
Key responsibilities
You will progress projects and deliver tasks including: Lead planning, delivery, and implementation of various project activities within the Workers Compensation Reforms Program.
Manage timelines, risks, issues, and dependencies.
Establish and embed the Operations Excellence function and continuous improvement practices.
Provide strategic delivery leadership to teams and stakeholders.
Build and lead a service design capability, including customer journey mapping.
Foster strong relationships to support collaboration and effective decisions.
Deliver clear reporting, insights, and recommendations for senior leaders.
Promote best‑practice delivery, uplift, and a culture of excellence.
Why join us
Lead a major workstream in a significant SIRA reform.
Be part of a dynamic, supportive, and innovative Transformation Office.
Gain high‑visibility experience across policy and operations.
Contribute to reforms that improve outcomes for customers and stakeholders.
Work in a collaborative culture that values learning and idea‑sharing.
Access opportunities for professional growth.
Work on cutting‑edge projects and initiatives.
To be successful in this role you will be able to demonstrate:
Experience leading complex, multi‑stakeholder programs or reforms.
Strong delivery leadership in planning, governance, and risk management.
Ability to navigate ambiguity and build clarity and consensus.
Excellent communication, negotiation, and relationship‑building capability.
Strategic thinking and strong analytical problem‑solving skills.
Understanding of service design and customer journey mapping.
A proactive, collaborative, and outcomes‑focused approach.
How to Apply : Interested candidates are invited to submit their application, including:
A current résumé outlining relevant experience and qualifications, and
A cover letter of no more than one page explaining your interest in the role.
For NSW State Government Employees:
You may wish to discuss this opportunity with your current manager prior to submitting your application.
Salary Grade 11/12, with the base salary for this role starting at $ base plus superannuation
For enquiries relating to recruitment please contact Sujatha Sankarankutty via sujatha.sankarankutty@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 17th April 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact sujatha.sankarankutty@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req49634
Occupation
Project Management
Work type
Full-Time
Location
Sydney City, Gosford, Central Coast and Region
Salary Information
$149,739 to $173,174 base salary per annum + superannuation and annual leave loading
Closing date
17 April 2026 at 10:00am
Temporary opportunity – Principal Delivery Lead (11/1
Role Title : Principal Delivery Lead
Grade and salary : Clerk grade 11/12, salary range : $149,739 to $173,174 base salary per annum + superannuation and annual leave loading
Location : Sydney CBD or Gosford
Role Type and Duration : Temporary opportunity - 12 months (To start as soon as possible - April 202
Directorate: Transformation Office
Summary of role:
We are seeking an experienced and motivated individual to join our team in the role of Principal Delivery Lead within the Transformation Office. This role will lead a project delivery team as part of the Workers Compensation Reforms Program.
Key responsibilities
You will progress projects and deliver tasks including: Lead planning, delivery, and implementation of various project activities within the Workers Compensation Reforms Program.
Manage timelines, risks, issues, and dependencies.
Establish and embed the Operations Excellence function and continuous improvement practices.
Provide strategic delivery leadership to teams and stakeholders.
Build and lead a service design capability, including customer journey mapping.
Foster strong relationships to support collaboration and effective decisions.
Deliver clear reporting, insights, and recommendations for senior leaders.
Promote best‑practice delivery, uplift, and a culture of excellence.
Why join us
Lead a major workstream in a significant SIRA reform.
Be part of a dynamic, supportive, and innovative Transformation Office.
Gain high‑visibility experience across policy and operations.
Contribute to reforms that improve outcomes for customers and stakeholders.
Work in a collaborative culture that values learning and idea‑sharing.
Access opportunities for professional growth.
Work on cutting‑edge projects and initiatives.
To be successful in this role you will be able to demonstrate:
Experience leading complex, multi‑stakeholder programs or reforms.
Strong delivery leadership in planning, governance, and risk management.
Ability to navigate ambiguity and build clarity and consensus.
Excellent communication, negotiation, and relationship‑building capability.
Strategic thinking and strong analytical problem‑solving skills.
Understanding of service design and customer journey mapping.
A proactive, collaborative, and outcomes‑focused approach.
How to Apply : Interested candidates are invited to submit their application, including:
A current résumé outlining relevant experience and qualifications, and
A cover letter of no more than one page explaining your interest in the role.
For NSW State Government Employees:
You may wish to discuss this opportunity with your current manager prior to submitting your application.
Salary Grade 11/12, with the base salary for this role starting at $ base plus superannuation
For enquiries relating to recruitment please contact Sujatha Sankarankutty via sujatha.sankarankutty@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 17th April 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact sujatha.sankarankutty@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Principal Delivery Lead position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.