Job Description
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
MAIN PURPOSE OF JOB
The Principal Training and Education Specialist is a customer-facing full-time position responsible for driving novel Education and Training programs for Medical/Academic Professionals, Sales and Marketing Associates on diagnostic, procedures, to increase technology and product adoption to improve patient outcomes. Internally the primary focus is the enhance and develop sales performance of the affiliate through implementation and execution of sales/marketing learning and development. There is also a strong focus to engage HCPs participating in Medtronic-sponsored programs in a robust educational dialogue regarding the Company’s product(s) & therapeutic areas of focus.
MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned):
Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
Ensures training program(s) meets company and customer objectives.
Maintains communication with customers to ensure effectiveness of training.
May utilize trainers with technical expertise.
Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
Responsible for reporting complaints and Adverse Drug Reactions (ADR)
Formulates and executes training and education programs, including objective setting, curriculum and material development, instruction methodology and key success measurement indicators for:
Sales Associates
Marketing Associates
HCPs
Association partners
Ensures training program(s) meets company and customer objectives.
Internal :
o Manage sales training function and efforts for the Business regions, to increase sales performance and enhance sales force competency
o Provides leadership and support to the Sales and Marketing team members with focus on current and future clinical initiatives to ensure an outstanding patient onboarding experience and successful product launches.
o Maintains communication with customers to ensure effectiveness of training o Manage sales training function and efforts for the Business regions to increase sales performance and enhance sales force competency.
o Obtains information needed to prepare training programs; Plan, develop, coordinate and monitor training programs; determines methodology; and execute training
o Maintains communication with customers to ensure effectiveness of training
External:
o Collaborates with internal partners as required for programs, projects or individual situations, including Clinical Research, Marketing, Legal, Regulatory, Sales, etc.
o Continues HCP contact to ensure ongoing needs are understood and that team and program development are aligned with those needs.
o Creates, reviews and updates standard operating procedures and work instructions as required.
o Adhere to education and training compliance and monitoring processes and standards.
CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education
DIFFERENTIATING FACTORS:
Autonomy : Recognized expert, managing large projects or processes. Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager. Coaches, reviews and delegates work to lower level specialists.
Organizational Impact : Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. May manage large projects or processes that span outside of immediate job area.
Innovation and Complexity : Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation. Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area. Implements solutions to problems.
Communication and Influence : Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels. May negotiate with others to reach understanding or agreement, and influence decision-making.
Leadership and Talent Management : Typically provides guidance, coaching and training to other employees within job area. Typically manages major / moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader.
Required Knowledge and Experience : High School Diploma or equivalent with 11+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience (OR Associate's Degree with ++ years experience OR Baccalaureate Degree with 7+ years experience
REQUIRED QUALIFICATIONS
KNOWLEDGE/EDUCATION
High School Diploma or equivalent, or;
Associate’s Degree, or;
Bachelor’s degree.
JOB EXPERIENCE
11+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with a High School Degree, or;
++ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with an Associate’s degree, or;
7+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with a bachelor’s degree.
SKILLS/COMPETENCIES
Proven effectiveness in planning, coordinating with and reporting activities to Operations Head
Ability to demonstrate impact and success achieved as an educator in measurably improving performance and compliance to target operating and/or service standards
Proven communication, listening and motivational skills
Experience in digital training platforms
E-learning
Skilled Presenter- Experience training big groups of people.
An effective education coach at the frontline advisor level
Available to travel in and out of the country
PHYSICAL JOB REQUIREMENTS
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of +5,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
A Day in the Life
MAIN PURPOSE OF JOB
The Principal Training and Education Specialist is a customer-facing full-time position responsible for driving novel Education and Training programs for Medical/Academic Professionals, Sales and Marketing Associates on diagnostic, procedures, to increase technology and product adoption to improve patient outcomes. Internally the primary focus is the enhance and develop sales performance of the affiliate through implementation and execution of sales/marketing learning and development. There is also a strong focus to engage HCPs participating in Medtronic-sponsored programs in a robust educational dialogue regarding the Company’s product(s) & therapeutic areas of focus.
MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned):
Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
Ensures training program(s) meets company and customer objectives.
Maintains communication with customers to ensure effectiveness of training.
May utilize trainers with technical expertise.
Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
Responsible for reporting complaints and Adverse Drug Reactions (ADR)
Formulates and executes training and education programs, including objective setting, curriculum and material development, instruction methodology and key success measurement indicators for:
Sales Associates
Marketing Associates
HCPs
Association partners
Ensures training program(s) meets company and customer objectives.
Internal :
o Manage sales training function and efforts for the Business regions, to increase sales performance and enhance sales force competency
o Provides leadership and support to the Sales and Marketing team members with focus on current and future clinical initiatives to ensure an outstanding patient onboarding experience and successful product launches.
o Maintains communication with customers to ensure effectiveness of training o Manage sales training function and efforts for the Business regions to increase sales performance and enhance sales force competency.
o Obtains information needed to prepare training programs; Plan, develop, coordinate and monitor training programs; determines methodology; and execute training
o Maintains communication with customers to ensure effectiveness of training
External:
o Collaborates with internal partners as required for programs, projects or individual situations, including Clinical Research, Marketing, Legal, Regulatory, Sales, etc.
o Continues HCP contact to ensure ongoing needs are understood and that team and program development are aligned with those needs.
o Creates, reviews and updates standard operating procedures and work instructions as required.
o Adhere to education and training compliance and monitoring processes and standards.
CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education
DIFFERENTIATING FACTORS:
Autonomy : Recognized expert, managing large projects or processes. Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager. Coaches, reviews and delegates work to lower level specialists.
Organizational Impact : Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. May manage large projects or processes that span outside of immediate job area.
Innovation and Complexity : Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation. Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area. Implements solutions to problems.
Communication and Influence : Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels. May negotiate with others to reach understanding or agreement, and influence decision-making.
Leadership and Talent Management : Typically provides guidance, coaching and training to other employees within job area. Typically manages major / moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader.
Required Knowledge and Experience : High School Diploma or equivalent with 11+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience (OR Associate's Degree with ++ years experience OR Baccalaureate Degree with 7+ years experience
REQUIRED QUALIFICATIONS
KNOWLEDGE/EDUCATION
High School Diploma or equivalent, or;
Associate’s Degree, or;
Bachelor’s degree.
JOB EXPERIENCE
11+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with a High School Degree, or;
++ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with an Associate’s degree, or;
7+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience, with a bachelor’s degree.
SKILLS/COMPETENCIES
Proven effectiveness in planning, coordinating with and reporting activities to Operations Head
Ability to demonstrate impact and success achieved as an educator in measurably improving performance and compliance to target operating and/or service standards
Proven communication, listening and motivational skills
Experience in digital training platforms
E-learning
Skilled Presenter- Experience training big groups of people.
An effective education coach at the frontline advisor level
Available to travel in and out of the country
PHYSICAL JOB REQUIREMENTS
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of +5,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
💡 Quick Summary
Seeking a career-building opportunity? The Principal Education & Training Specialist position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in Brampton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.
