Job Description
Full job description
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Ops Tech Solutions develops and delivers technology that supports Amazon Operations at worldwide scope and scale that is unparalleled. We designs, deploys and supports IT infrastructure, devices and provides local service support across Amazon’s Global Fulfillment Centers (FCs), Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air). A truly global organization with presence in 25+ countries and providing 24/7 support to over 2K+ locations.
We are looking for a proven technology program manager for our Technical Infrastructure Program Management Planning team managing global deployment programs and best practice.
The Principal Technical Infrastructure Program Manager (TIPM) is responsible for defining and delivering critical, large-scale infrastructure technology programs that have a broad, cross-organizational and business impact within the Operation Technology Solutions Deployment organization. You work on very complex infrastructure programs for emerging technical products that solve significant, endemic problems with global scope and scale. The Principal TIPM operates with a high degree of independence, often in areas where the business or infrastructure strategy has not yet been defined and may own the roadmap for a broader set of initiatives or manage a portfolio of disparate programs. In these ambiguous or new infrastructure domains, the Principal TIPM may be asked to directly lead the design, implementation and delivery of highly complicated, cross-functional projects.
Throughout this work, the Principal TIPM consistently demonstrates strong, data-driven and strategic technical judgment. They have deep expertise in the core infrastructure technologies within their program domain, as well as a broad understanding of the company's overall systems and technologies. They leverage this knowledge to invent, evolve, improve and simplify technologies. The Principal TIPM is highly adaptable, adjusting their approach to meet the needs of the customer, business, program stakeholders, and engineering teams. They identify, prioritize and tackle complex problems, proactively acquiring new expertise as needed. They assess risk, drive clarity, and foster shared understanding by asking intelligent questions about proposed solutions. The Principal TIPM creates a sense of urgency to ensure timely delivery effectively balancing bias for action with insist on the highest standard.
A key part of the role is proactively driving business and senior leader reviews, up to the VP level. This involves aligning teams towards coherent strategies and effective business and engineering approaches. The Principal TIPM also identifies gaps and opportunities across regions, processes and organizations, and works to decompose complex problems into straightforward infrastructure solutions. To enable long-term success, the Principal TIPM creates, optimizes and drives adoption of critical mechanisms and processes internal to the organization but also cross-organizationally. They effectively partner with all levels of leadership, building consensus and representing complex decisions, trade-offs and potential solutions clearly to help leaders make informed choices.
The Principal TIPM influences organizational priorities, system owners, business direction and technology strategy. They manage cross-functional communication to ensure stakeholder alignment. Importantly, they recognize failure patterns and actively steer teams to avoid repeating past mistakes. Beyond their individual contributions, the Principal TIPM amplifies their impact by educating the broader TIPM community on best practices within the technical and program management domains and is a leader in the organization with defining and adhering to standard work policies. They are effective at sharing knowledge and collaborating with peers and also guides the career growth of other TIPM team members through mentorship and promotion assessments. Willing to travel 20%+.
Key job responsibilities
You will use your technical expertise to plan and lead complex, multi-disciplinary IT projects and build trust across teams.
You will define and own technical infrastructure program management best practice within the deployment and larger delivery organization.
You will drive a culture of technical excellence and raise the bar through technical trainings and knowledge sharing.
You will build effective relationships with stakeholder and service owners both internal and external.
You will understand technical and functional specifications, and coordinate efforts to scope, schedule, and deploy projects of varying scale, complexity and ambiguity.
You will have broad knowledge of best in class IT infrastructure products, services, and driving cost effective solutions
You will make optimal trade-offs between schedule, resources, and scope, and apply advanced technical and business knowledge to address major risks, challenges, and obstacles.
Align plans across cross functional teams incl. security, legal, compliance, engineering, product, supply chain, deployment engineering and customer teams.
You should be able to deep dive to create technical solutions to complex problems, adapt to a fast paced and constantly changing environment. You should be able to define prescriptive tasks for teams and work with ambiguous requirements.
You will own and drive projects related to infrastructure deliverables, and provide overall support to the network and wireless engineering, supply chain and field deployment teams on planning and managing projects.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
Bachelor’s or advanced degree in engineering, or related field
Background in architecture/design, mechanical/electrical engineering, data center infrastructure/operations, and/or construction, who have transitioned to a program management discipline.
10+ years’ work experience in managing large scale global technical programs and/or technical infrastructure projects
10+ years’ experience with integrating new systems into new and existing work environments.
Experience influencing large scale cross functional teams influencing, negotiating, and communicating across multiple organization levels.
PREFERRED QUALIFICATIONS
MS degree in Engineering; PMP Certification
Ability to think big and drive innovation, be analytical and have a passion for diving deep.
Excellent presentation and writing skills, with the ability to translate theory into practical application.
Effectively communicate relevant information at all levels of the organization
Demonstrated skills leading and influencing global business partners
Working knowledge with analytical problem-solving methodologies and programs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,200/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Ops Tech Solutions develops and delivers technology that supports Amazon Operations at worldwide scope and scale that is unparalleled. We designs, deploys and supports IT infrastructure, devices and provides local service support across Amazon’s Global Fulfillment Centers (FCs), Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air). A truly global organization with presence in 25+ countries and providing 24/7 support to over 2K+ locations.
We are looking for a proven technology program manager for our Technical Infrastructure Program Management Planning team managing global deployment programs and best practice.
The Principal Technical Infrastructure Program Manager (TIPM) is responsible for defining and delivering critical, large-scale infrastructure technology programs that have a broad, cross-organizational and business impact within the Operation Technology Solutions Deployment organization. You work on very complex infrastructure programs for emerging technical products that solve significant, endemic problems with global scope and scale. The Principal TIPM operates with a high degree of independence, often in areas where the business or infrastructure strategy has not yet been defined and may own the roadmap for a broader set of initiatives or manage a portfolio of disparate programs. In these ambiguous or new infrastructure domains, the Principal TIPM may be asked to directly lead the design, implementation and delivery of highly complicated, cross-functional projects.
Throughout this work, the Principal TIPM consistently demonstrates strong, data-driven and strategic technical judgment. They have deep expertise in the core infrastructure technologies within their program domain, as well as a broad understanding of the company's overall systems and technologies. They leverage this knowledge to invent, evolve, improve and simplify technologies. The Principal TIPM is highly adaptable, adjusting their approach to meet the needs of the customer, business, program stakeholders, and engineering teams. They identify, prioritize and tackle complex problems, proactively acquiring new expertise as needed. They assess risk, drive clarity, and foster shared understanding by asking intelligent questions about proposed solutions. The Principal TIPM creates a sense of urgency to ensure timely delivery effectively balancing bias for action with insist on the highest standard.
A key part of the role is proactively driving business and senior leader reviews, up to the VP level. This involves aligning teams towards coherent strategies and effective business and engineering approaches. The Principal TIPM also identifies gaps and opportunities across regions, processes and organizations, and works to decompose complex problems into straightforward infrastructure solutions. To enable long-term success, the Principal TIPM creates, optimizes and drives adoption of critical mechanisms and processes internal to the organization but also cross-organizationally. They effectively partner with all levels of leadership, building consensus and representing complex decisions, trade-offs and potential solutions clearly to help leaders make informed choices.
The Principal TIPM influences organizational priorities, system owners, business direction and technology strategy. They manage cross-functional communication to ensure stakeholder alignment. Importantly, they recognize failure patterns and actively steer teams to avoid repeating past mistakes. Beyond their individual contributions, the Principal TIPM amplifies their impact by educating the broader TIPM community on best practices within the technical and program management domains and is a leader in the organization with defining and adhering to standard work policies. They are effective at sharing knowledge and collaborating with peers and also guides the career growth of other TIPM team members through mentorship and promotion assessments. Willing to travel 20%+.
Key job responsibilities
You will use your technical expertise to plan and lead complex, multi-disciplinary IT projects and build trust across teams.
You will define and own technical infrastructure program management best practice within the deployment and larger delivery organization.
You will drive a culture of technical excellence and raise the bar through technical trainings and knowledge sharing.
You will build effective relationships with stakeholder and service owners both internal and external.
You will understand technical and functional specifications, and coordinate efforts to scope, schedule, and deploy projects of varying scale, complexity and ambiguity.
You will have broad knowledge of best in class IT infrastructure products, services, and driving cost effective solutions
You will make optimal trade-offs between schedule, resources, and scope, and apply advanced technical and business knowledge to address major risks, challenges, and obstacles.
Align plans across cross functional teams incl. security, legal, compliance, engineering, product, supply chain, deployment engineering and customer teams.
You should be able to deep dive to create technical solutions to complex problems, adapt to a fast paced and constantly changing environment. You should be able to define prescriptive tasks for teams and work with ambiguous requirements.
You will own and drive projects related to infrastructure deliverables, and provide overall support to the network and wireless engineering, supply chain and field deployment teams on planning and managing projects.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
BASIC QUALIFICATIONS
Bachelor’s or advanced degree in engineering, or related field
Background in architecture/design, mechanical/electrical engineering, data center infrastructure/operations, and/or construction, who have transitioned to a program management discipline.
10+ years’ work experience in managing large scale global technical programs and/or technical infrastructure projects
10+ years’ experience with integrating new systems into new and existing work environments.
Experience influencing large scale cross functional teams influencing, negotiating, and communicating across multiple organization levels.
PREFERRED QUALIFICATIONS
MS degree in Engineering; PMP Certification
Ability to think big and drive innovation, be analytical and have a passion for diving deep.
Excellent presentation and writing skills, with the ability to translate theory into practical application.
Effectively communicate relevant information at all levels of the organization
Demonstrated skills leading and influencing global business partners
Working knowledge with analytical problem-solving methodologies and programs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,200/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
💡 Quick Summary
Seeking a career-building opportunity? The Principal, Technical Infrastructure Program Manager, Ops Tech Solutions Deployment position is now open for candidates interested in the Technician Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
