Principal User Assistance Developer

Preferred Qualifications

JOB DESCRIPTION

Master's/Bachelor's degree holder in Computer Science/Computer Applications having:
• Expertise in SQL and PL/SQL
• Sound knowledge of programming languages like Java or C++
• Proficiency in using DITA
• Proficiency in using tools like Confluence and JIRA
• Exposure to Markdown Editors and GitHub
• Good understanding of concepts like topic-based writing, topic reuse, Cloud Computing, Agile methodology
• Excellent communication and collaboration skills
• Work experience as a Software Developer or Database Administrator

Required Qualifications

Master's/Bachelor's degree holder in Computer Science/Computer Applications having:
• Sound knowledge of Oracle Database
• Sound knowledge of programming languages like Java or C++
• Exposure to tools like Confluence and JIRA
• Understanding of concepts like topic-based writing, topic reuse, Cloud Computing, Agile methodology
• Excellent communication and collaboration skills
• Exposure to the areas of Software Development or Database Administration

Responsibilities

Create a variety of user assistance for your assigned product, which may include documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents that will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements in user assistance assets and make the required updates. Develop hands-on training course labs on a virtualization platform, create lab modules that include script files and other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis.

Qualifications

Career Level - IC4

About Us

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