Job Description
Full job description
He angitūtanga: The opportunity
The Customer Resolutions Team within the Customer Experience and Digital Services (GSS) Department is entrusted with managing complex and sensitive information requests on some of the city’s most pressing issues. This role demands strong judgment, resilience to make challenging decisions, and the ability to work closely with and advise senior leaders across the organisation.
You will play a critical role in enabling us to meet our obligations under the Local Government Official Information and Meetings Act 1+87 (LGOIMA) and the Privacy Act 1++3.
You can expect to be involved in a range of projects, research, and programmes which will involve working within various teams, including:
Official Information Requests (LGOIMA)
Privacy
Formal Complaints
Support with escalated issues addressed to the Executive leadership team (Chief Executive, Directors, General Managers).
The role involves working with customers and all areas of Auckland Council to investigate and resolve their issues, or to provide them with access to the information they require. You will manage complex requests involving multiple departments or high political sensitivity, which will require in-depth investigation skills and the ability to write clear and compelling responses.
The team provides leadership and training to the whole organisation on complaints, LGOIMA, and Privacy requests, so there may also be opportunities to develop and deliver training, if that is an area of interest.
He kōrero mōu: About you
We’re looking for a recent graduate with a tertiary qualification in Business Administration or a related field who is eager to build a career in privacy, official information, and local government processes. Some experience gained through internships, part-time roles, or volunteer work in customer service, administration, or policy environments will be valuable, especially where this involves handling sensitive information or complex customer interactions. A commitment to providing excellent customer service and a willingness to develop your skills further is essential.
A basic understanding of the Local Government Official Information and Meetings Act (LGOIMA) and local government functions is ideal, with support provided to grow your knowledge. An understanding of tikanga Māori and Te Reo, or a willingness to learn, is important in this role. You’ll also bring confidence in using Microsoft Office, and familiarity with systems such as SAP, Adobe, reporting tools, or document management systems would be an advantage.
We welcome applications from graduates in the following disciplines:
Arts
Business
Law
Communications
To be eligible to apply, you must have the following:
Eligibility to work in New Zealand for more than 3 years without sponsorship
Minimum of a relevant Bachelor’s degree completed January 2026 – January 2026
Ngā āhuatanga kei a mātou: What we offer
Our 2-year Graduate Programme aims to provide you with the opportunities and support you need to launch your career and develop as a future leader or specialist within Auckland Council. With over 80 areas of business and the chance to work on large-scale projects, we want to see you achieve your goals while making a real difference in the lives of Aucklanders. At the end of the programme, you’ll also be supported in securing a permanent role within one of our Auckland Council entities.
Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.
We offer a range of employee benefits and proudly support flexible working options where possible.
Help us make a difference to Tāmaki Makaurau.
Me Tono Ināianei!: Apply Now!
To be eligible to apply, you must have the following:
Eligibility to work in New Zealand for more than 3 years without sponsorship
Minimum of a relevant Bachelor’s degree completed January 2026 – January 2026
Ngā āhuatanga kei a mātou: What we offer
Our 2-year Graduate Programme aims to provide you with the opportunities and support you need to launch your career and develop as a future leader or specialist within Auckland Council. With over 80 areas of business and the chance to work on large-scale projects, we want to see you achieve your goals while making a real difference in the lives of Aucklanders. At the end of the programme, you’ll also be supported in securing a permanent role within one of our Auckland Council entities.
Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.
We offer a range of employee benefits and proudly support flexible working options where possible.
Help us make a difference to Tāmaki Makaurau.
Me Tono Ināianei!: Apply Now!
Applications close: Sunday, 1st June 2026. We will be reviewing applications as they are received and may begin interviewing before the closing date. The advert may be closed early if we find the right candidate, so we encourage you to apply as soon as possible
If you have any support or access requirements, please advise us when submitting your application so we can assist you.
Band D - Salary: $65,000
#WorkingForAuckland
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
He angitūtanga: The opportunity
The Customer Resolutions Team within the Customer Experience and Digital Services (GSS) Department is entrusted with managing complex and sensitive information requests on some of the city’s most pressing issues. This role demands strong judgment, resilience to make challenging decisions, and the ability to work closely with and advise senior leaders across the organisation.
You will play a critical role in enabling us to meet our obligations under the Local Government Official Information and Meetings Act 1+87 (LGOIMA) and the Privacy Act 1++3.
You can expect to be involved in a range of projects, research, and programmes which will involve working within various teams, including:
Official Information Requests (LGOIMA)
Privacy
Formal Complaints
Support with escalated issues addressed to the Executive leadership team (Chief Executive, Directors, General Managers).
The role involves working with customers and all areas of Auckland Council to investigate and resolve their issues, or to provide them with access to the information they require. You will manage complex requests involving multiple departments or high political sensitivity, which will require in-depth investigation skills and the ability to write clear and compelling responses.
The team provides leadership and training to the whole organisation on complaints, LGOIMA, and Privacy requests, so there may also be opportunities to develop and deliver training, if that is an area of interest.
He kōrero mōu: About you
We’re looking for a recent graduate with a tertiary qualification in Business Administration or a related field who is eager to build a career in privacy, official information, and local government processes. Some experience gained through internships, part-time roles, or volunteer work in customer service, administration, or policy environments will be valuable, especially where this involves handling sensitive information or complex customer interactions. A commitment to providing excellent customer service and a willingness to develop your skills further is essential.
A basic understanding of the Local Government Official Information and Meetings Act (LGOIMA) and local government functions is ideal, with support provided to grow your knowledge. An understanding of tikanga Māori and Te Reo, or a willingness to learn, is important in this role. You’ll also bring confidence in using Microsoft Office, and familiarity with systems such as SAP, Adobe, reporting tools, or document management systems would be an advantage.
We welcome applications from graduates in the following disciplines:
Arts
Business
Law
Communications
To be eligible to apply, you must have the following:
Eligibility to work in New Zealand for more than 3 years without sponsorship
Minimum of a relevant Bachelor’s degree completed January 2026 – January 2026
Ngā āhuatanga kei a mātou: What we offer
Our 2-year Graduate Programme aims to provide you with the opportunities and support you need to launch your career and develop as a future leader or specialist within Auckland Council. With over 80 areas of business and the chance to work on large-scale projects, we want to see you achieve your goals while making a real difference in the lives of Aucklanders. At the end of the programme, you’ll also be supported in securing a permanent role within one of our Auckland Council entities.
Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.
We offer a range of employee benefits and proudly support flexible working options where possible.
Help us make a difference to Tāmaki Makaurau.
Me Tono Ināianei!: Apply Now!
To be eligible to apply, you must have the following:
Eligibility to work in New Zealand for more than 3 years without sponsorship
Minimum of a relevant Bachelor’s degree completed January 2026 – January 2026
Ngā āhuatanga kei a mātou: What we offer
Our 2-year Graduate Programme aims to provide you with the opportunities and support you need to launch your career and develop as a future leader or specialist within Auckland Council. With over 80 areas of business and the chance to work on large-scale projects, we want to see you achieve your goals while making a real difference in the lives of Aucklanders. At the end of the programme, you’ll also be supported in securing a permanent role within one of our Auckland Council entities.
Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.
We offer a range of employee benefits and proudly support flexible working options where possible.
Help us make a difference to Tāmaki Makaurau.
Me Tono Ināianei!: Apply Now!
Applications close: Sunday, 1st June 2026. We will be reviewing applications as they are received and may begin interviewing before the closing date. The advert may be closed early if we find the right candidate, so we encourage you to apply as soon as possible
If you have any support or access requirements, please advise us when submitting your application so we can assist you.
Band D - Salary: $65,000
#WorkingForAuckland
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
💡 Quick Summary
Seeking a career-building opportunity? The Privacy & Official Information Graduate position is now open for candidates interested in the Government Job Alert sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.