Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility, then please discuss this with the hiring manager,and your request will be reviewed subject to business needs.

BUK & BX – All locations

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in.

We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter.

However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.

Introduction:

As a Barclays Customer Service Representative in our Care Department, you will be delivering the highest standards of customer service and creating exceptional experiences by actively listening and establishing rapport with our customers. Customers are at the forefront of everything we do and ensuring customers’ concerns are addressed is vital to the success of Barclays. We’re driving change to be the digital leader in the market, which means our customer service teams are more important than ever.

What will you be doing?
• You will be receiving inbound phone calls/chats from customers and service their needs effectively and efficiently
• Understanding and analysing customer needs
• Listening/Reading actively and establishing rapport with our customers
• Adhering to compliance regulations and security policies

What we’re looking for:
• Effective communication, including questioning skills.
• Ability to work independently or as part of a team.
• Achieving high standards and delivering results with accuracy and attention to detail.
• MS Office Applications
• Ability to comprehend given set of instructions and apply the same for day to day transaction processing

Skills that will help you in the role:

Candidate with Blended Skillset to service customers over voice or chat
• Graduate & above in any discipline
• Min. months of experience in customer service/call centre experience
• Excellent oral communications skills and written skills
• Focus on the customer and a positive, professional attitude

Where will you be working?

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience.

We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances.

Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are