Job Description
J.P. Morgan Private Bank is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist.
As a Product Manager, you will support to develop and manage the software platform supporting our marketing compliance workflow solutions. Y ou will assist the product owner with defining the strategic vision for the software application and managing delivery of the product roadmap with the development team. You will understand our business/industry and build close relationships with key stakeholders to ensure that the team's efforts are aligned with overall strategy.
You would be inclined to align data and technology with intuitive user interfaces to create high impact solutions that steer business results. You should be familiar with business systems with sales enablement, marketing workflow or other software solutions
Job Responsibilities
Support the product strategy for our marketing automation capabilities to steer client acquisition, deepening and engagement.
Deliver work using an Agile development methodology. Contribute to Agile ceremonies such as daily stand-ups, weekly grooming, bi-weekly sprint planning and retrospectives.
Work with marketing, compliance and business teams to understand and translate the voice of the "customer/client" into user stories for technology partners.
Develop and maintain product roadmaps, product documentation, procedures, and sprint release notes.
Coordinate and conduct user acceptance and regression testing. Maintain training resources and troubleshooting guides.
Ensure support issues are resolved on a timely basis. Advocate and train Marketing and Email Production Partners on platform capabilities supporting dynamic, personalized, campaigns and nurture journeys.
Required qualifications, capabilities and skills
Business experience in a product manager or business analyst role, for a software product or digital platform.
Strong understanding of the digital ecosystem, along with e xperience with Sales Enablement and/or Workflow Management platforms
Experience working with UX design teams for prototyping and development
Strong hands-on experience in working in an agile framework
Ability to balance multiple priorities and meet deadlines
A customer service mind-set and a strong inclination to deliver high quality outcomes
Effective communicator with executive, marketing and technology constituencies. Ability to work successfully and efficiently both independently and as part of a team
Preferred qualifications, capabilities and skills
Knowledge of and/or experience in the financial services industry is preferred
Agile / Scrum Certified (CSPO) preferred.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
As a Product Manager, you will support to develop and manage the software platform supporting our marketing compliance workflow solutions. Y ou will assist the product owner with defining the strategic vision for the software application and managing delivery of the product roadmap with the development team. You will understand our business/industry and build close relationships with key stakeholders to ensure that the team's efforts are aligned with overall strategy.
You would be inclined to align data and technology with intuitive user interfaces to create high impact solutions that steer business results. You should be familiar with business systems with sales enablement, marketing workflow or other software solutions
Job Responsibilities
Support the product strategy for our marketing automation capabilities to steer client acquisition, deepening and engagement.
Deliver work using an Agile development methodology. Contribute to Agile ceremonies such as daily stand-ups, weekly grooming, bi-weekly sprint planning and retrospectives.
Work with marketing, compliance and business teams to understand and translate the voice of the "customer/client" into user stories for technology partners.
Develop and maintain product roadmaps, product documentation, procedures, and sprint release notes.
Coordinate and conduct user acceptance and regression testing. Maintain training resources and troubleshooting guides.
Ensure support issues are resolved on a timely basis. Advocate and train Marketing and Email Production Partners on platform capabilities supporting dynamic, personalized, campaigns and nurture journeys.
Required qualifications, capabilities and skills
Business experience in a product manager or business analyst role, for a software product or digital platform.
Strong understanding of the digital ecosystem, along with e xperience with Sales Enablement and/or Workflow Management platforms
Experience working with UX design teams for prototyping and development
Strong hands-on experience in working in an agile framework
Ability to balance multiple priorities and meet deadlines
A customer service mind-set and a strong inclination to deliver high quality outcomes
Effective communicator with executive, marketing and technology constituencies. Ability to work successfully and efficiently both independently and as part of a team
Preferred qualifications, capabilities and skills
Knowledge of and/or experience in the financial services industry is preferred
Agile / Scrum Certified (CSPO) preferred.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
💡 Quick Summary
Seeking a career-building opportunity? The Private Bank Marketing Compliance Workflow Solutions Product Support | Associate position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
