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Job Summary:

The Trust Senior Associate (TSA) is a specialist role that has primary responsibility for assisting the Senior Trust Officer and Trust Officer in all phases of trust account/relationship servicing, fulfillment and/or administration. TSAs are trust product experts who act as an additional point of contact for clients and/or as a backup for client-facing Trust Officers.

The TSA will coordinate the internal delivery of trust services through the appropriate channels within the Fiduciary Services and/or Trust Operations groups. Additionally, TAs will seek out new business opportunities from existing books of business and assist other service associates as needed.

Job Description:
• In addition to the ability to deliver generalist support, and as part of the Client Team, actively support Senior Trust Officers and Trust Officers to meet clients’ trust needs and expectations
• Serve as an additional point of contact to clients and/or as backup for the Trust Officers
• Initiate and monitor client onboarding including account opening and asset transfer; handle client inquiries related to the on-boarding process; KYC refresh and ongoing requests, digital engagement and fulfillment
• Responsible for:
• Complex party maintenance
• Administrative Review (IM&T)
• Transaction Processing and Management
• Money Movement (Trust)
• Specialized Fiduciary Transactions
• Discretionary and action matters
• UPIA, Equitable Adjustments and 65 Day Tax
• Account Pay Service Provider
• Generation Skipping Tax – Processing
• Asset Transfer - complex
• Administrative duties as required
• Support initial review of IPS process
• Perform servicing, fulfillment and account maintenance activities, which are primarily trust/fiduciary-related that include PACE/Trust Web accounting transactions, deposits/transfers, etc.
• Leverage experience and deep expertise especially with the most complex administrative trust needs to manage and/or execute client transactions
• Proactively identify deepening opportunities while performing existing responsibilities and engaging in meaningful interactions
• Coordinate with Client Teams and partner to deliver an integrated service to the client and identify and resolve issues in an effective and timely manner
• Participate in Client Management Process (CMP) activities including supporting delivering a branded client experience and meaningful interactions
• Ensure adherence to all internal policies and compliance to legal and regulatory requirements

Qualifications:
• Minimum of 4-5 years of experience with a financial institution focusing on high net worth client service and sales
• Ability to successfully complete assessment of critical skills
• BS/BA degree in Business, Finance, Economics or Law desired

Skills:
• Active Listening
• Adaptability
• Attention to Detail
• Emotional Intelligence
• Prioritization
• Collaboration
• Critical Thinking
• Decision Making
• Oral Communications
• Written Communications
• Drives Engagement
• Innovative Thinking
• Mentoring
• Networking
• Problem Solving

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - Albany - 69 STATE ST (NY6100), US - NY - Buffalo - 10 FOUNTAIN PLZ (NY7101), US - NY - Rochester - 75 S CLINTON AVE (NY7508)

Pay and benefits information

Pay range

$29.83 - $43.75 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.