Private Banking - Director, Banking Team Head (SW)

The successful candidate may already be in the region or be looking to relocate to the South West. They will bring the energy needed to drive success whilst embracing our values of collaboration, integrity, respect, empowerment and energy & drive. In return, the role-holder will have the opportunity to thrive in a dynamic environment that values innovative ideas and provides the stability and support for personal and professional growth.

This role will require regularly travel to both the Exeter and Bristol offices.

Overview

To manage and lead a team of Private Bankers, Private Banking Executives and Office Support Executives within the Exeter and Bristol offices

To coach and develop the Private Bankers to build profitable wealth management relationships with a portfolio of complex and high net worth (HNW) clients

To provide mentoring and coaching support to all direct reports to enhance their performance and increase their expertise

To create a team ethos of maintaining high standards of client service

To maximise income from the team client base by understanding clients’ requirements and increasing the penetration of products and services to them

To ensure your team operates within the required risk framework

To successfully represent the Bank and your team externally and internally

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities

Team Management

Manage and motivate the team to exceed demanding business targets and ensure unwavering commitment to client service

Mentoring, coaching and day-to-day line management of direct reports

Conduct performance reviews for direct reports

Manage performance issues, escalating longer term complex issues as appropriate

Represent the banking population at an Executive level and represent the Executive Management at a team level

Take overall responsibility for your team’s risk and regulatory performance and promote a team risk culture

Fulfil the responsibilities required under the FCA’s Senior Manager and Certification Regimes, and Conduct Rules

Take overall responsibility for team’s financial objectives including strategy for deposit, lending, assets-under-management and wealth planning growth

Client Management

Become a Trusted Advisor, providing guidance across the full range of wealth management services and acting as a consistent, credible and accessible point of contact for clients

Maintain a high level of segment and industry knowledge and share this with your team members

Client Acquisition

Be responsible for your team’s specialist proposition and represent the proposition both internally and externally

Build and implement a marketing and business development strategy in conjunction with the Head of UK Private Banking

Expand the size and quality of your team’s client base and lead client allocation within the team

Develop new and existing relationships with Business Introducers, to increase penetration of the wealth management market

Be responsible for your team’s event strategy and for leading team events

Risk :

Accountable for managing the risks detailed in the department’s RCSA on day-to-day basis.

Key Interfaces:

Clients (& client representatives)

Private & Commercial Banking teams (typically made up of 3 to 6 Private Bankers and/or Senior Private Bankers and Private Banking Executives)

Head of UK Private Banking/Managing Director Banking

Executive Management Team

Back office departments (including working closely with Investment Management, Credit, Compliance and the Operations departments)

Person Specification

Knowledge / Experience/Skills:

You will have a proven track record in Wealth Management with broad experience across the financial services industry and detailed knowledge of Private Banking market

Significant Private Banking experience in dealing with HNW individuals

Proven Leadership capability

Proven Sales Management experience

Skills

Excellent Interpersonal skills (Networking, Negotiation, Presentation, Influencing)

Excellent people skills

Excellent Business Development skills

Excellent Business Case writing skills

Competent in using Microsoft Office