Job Description
Responsibilities include, but are not limited to, the following:
Create accurate, engaging and concise procedures and communications, including technical writing, instructional writing and copyediting
Work with business experts, absorb and comprehend a large volume of material
Quickly study complex or technical topics and be able to simplify those concepts into clear, precise writing
Facilitate and/or participate in functionally aligned meetings with business owners and stakeholders
Adhere to compliance and audit-driven requirements from a regulatory standpoint
Adhere to established knowledge management writing and Voice of Chase guidelines
Utilize internal readiness process as a basis for all project work
Required Skills, Qualification and Competencies:
7+ yrs of overall experience; at least 4 yrs of experience in Knowledge or Content Management domain
Ability to work in fast-paced, deadline-driven environment, with multiple tasks and projects
Discipline to work independently and within a cooperative remote team environment
Aptitude to communicate effectively to and influence all levels within an organization
Proficiency with Microsoft Office – Word, Excel, PowerPoint
Microsoft SharePoint experience preferred
Prefer experience using Content Management Systems
Interpersonal and relationship-building skills
Superior verbal, writing and editing skills
Rapid self-learning ability
Organized with a strong attention to detail
Strong analytical and problem-solving skills
Ability to maintain confidentiality
Preferred Skills, Qualification and Competencies:
Requires either relevant Bachelor's Degree in English, Communications, Journalism, etc. or equivalent related writing experience is a plus
At least 3 yrs of experience in either Content Writing (technical documentation) or Content Publishing
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-1+ pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-1+ environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-1+ or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Create accurate, engaging and concise procedures and communications, including technical writing, instructional writing and copyediting
Work with business experts, absorb and comprehend a large volume of material
Quickly study complex or technical topics and be able to simplify those concepts into clear, precise writing
Facilitate and/or participate in functionally aligned meetings with business owners and stakeholders
Adhere to compliance and audit-driven requirements from a regulatory standpoint
Adhere to established knowledge management writing and Voice of Chase guidelines
Utilize internal readiness process as a basis for all project work
Required Skills, Qualification and Competencies:
7+ yrs of overall experience; at least 4 yrs of experience in Knowledge or Content Management domain
Ability to work in fast-paced, deadline-driven environment, with multiple tasks and projects
Discipline to work independently and within a cooperative remote team environment
Aptitude to communicate effectively to and influence all levels within an organization
Proficiency with Microsoft Office – Word, Excel, PowerPoint
Microsoft SharePoint experience preferred
Prefer experience using Content Management Systems
Interpersonal and relationship-building skills
Superior verbal, writing and editing skills
Rapid self-learning ability
Organized with a strong attention to detail
Strong analytical and problem-solving skills
Ability to maintain confidentiality
Preferred Skills, Qualification and Competencies:
Requires either relevant Bachelor's Degree in English, Communications, Journalism, etc. or equivalent related writing experience is a plus
At least 3 yrs of experience in either Content Writing (technical documentation) or Content Publishing
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-1+ pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-1+ environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-1+ or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
💡 Quick Summary
Seeking a career-building opportunity? The Procedure Writing Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
