We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction

To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service.

What will you be doing?

 Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy

 Adhere to quality control discipline, procedures and checks at all times

 Day to day query resolution, with upward escalation of more complex queries to the management team

 Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage

 Assist team manager in administration of the section, including organizing workflow, queue management & query resolution

 May be involved in the retrieval and distribution of information, either on paper or any other electronic medium

 Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

What We’re Looking For

 0-24 months of relevant experience

 Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)

 Experience of working in BPO/KPO

 Flexibility in hours of work and ability to work changing shifts patterns

Skills That Will Help You In The Role

 Familiarity with procedures, policies, products and services of a financial organisation

 Knowledge of related risk and audits

 Ability to work within deadlines/customer demand