Process Advisor Job at Barclays – in Pune, Maharashtra

Job Description

Job Title: Process Advisor

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.

To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service

What will you be doing?

Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy

Adhere to quality control discipline, procedures and checks at all times

Day to day query resolution, with upward escalation of more complex queries to the management team

Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage

Assist team manager in administration of the section, including organizing workflow, queue management & query resolution

May be involved in the retrieval and distribution of information, either on paper or any other electronic medium

Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

Thorough solution of queries & identify improvements to processes