Job Description
What You'll Be Doing | Mō te Tūranga
In this newly created role, you will focus on refining operational processes and identifying opportunities to enhance overall efficiency. By working closely with our Centre Network and Contact Centre teams, you will assess and optimise processes with the goal of improving experiences for both members and employees, promoting a culture of process excellence within the NZAA.
Your day-to-day tasks will include:
Understanding current processes using techniques like flowcharts, swim lane diagrams, or process narratives
Root cause analysis of process inefficiencies or problems through techniques such as Fishbone diagrams, 5 Whys analysis, or Pareto analysis to uncover underlying issues contributing to process bottlenecks, error, or delay.
Proposing and present recommendations for optimising processes.
Collaborating closely with stakeholders across different departments or teams involved in the process.
Support workshops, interviews, or internal focus groups to gather insights, validate findings, and ensure alignment on proposed improvements.
About You | Mōu
You will have proven experience in a process analysis, process improvement or a similar role. You can use your analytical skills as well as attention to detail to collaborate with stakeholders to drive process improvements.
Experience in a related industry, customer service, finance or insurance desirable
Ability to break down complex processes, identify key components, and use root cause analysis techniques (Fishbone diagrams, 5 Whys, Pareto analysis) to diagnose process issues
Strong interpersonal skills to work closely with stakeholders and experience facilitating workshops, interviews, and internal focus groups.
Excellent verbal and written communication skills
Proficiency in creating flowcharts, swim lane diagrams, and process narratives using business process mapping software (e.g., Visio, Lucidchart), with desired experience using Nintex Promapp.
Willingness to travel regionally as required.
Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!
What We Offer | Ngā āhuatanga kei a mātou
Free AA Membership for you and your whānau
NZAA Super Scheme with 2% employer contributions on top of 3% KiwiSaver
A day off for your birthday
Hybrid working arrangement
Discounted insurance
Applications close Friday 13th September.
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.
In this newly created role, you will focus on refining operational processes and identifying opportunities to enhance overall efficiency. By working closely with our Centre Network and Contact Centre teams, you will assess and optimise processes with the goal of improving experiences for both members and employees, promoting a culture of process excellence within the NZAA.
Your day-to-day tasks will include:
Understanding current processes using techniques like flowcharts, swim lane diagrams, or process narratives
Root cause analysis of process inefficiencies or problems through techniques such as Fishbone diagrams, 5 Whys analysis, or Pareto analysis to uncover underlying issues contributing to process bottlenecks, error, or delay.
Proposing and present recommendations for optimising processes.
Collaborating closely with stakeholders across different departments or teams involved in the process.
Support workshops, interviews, or internal focus groups to gather insights, validate findings, and ensure alignment on proposed improvements.
About You | Mōu
You will have proven experience in a process analysis, process improvement or a similar role. You can use your analytical skills as well as attention to detail to collaborate with stakeholders to drive process improvements.
Experience in a related industry, customer service, finance or insurance desirable
Ability to break down complex processes, identify key components, and use root cause analysis techniques (Fishbone diagrams, 5 Whys, Pareto analysis) to diagnose process issues
Strong interpersonal skills to work closely with stakeholders and experience facilitating workshops, interviews, and internal focus groups.
Excellent verbal and written communication skills
Proficiency in creating flowcharts, swim lane diagrams, and process narratives using business process mapping software (e.g., Visio, Lucidchart), with desired experience using Nintex Promapp.
Willingness to travel regionally as required.
Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!
What We Offer | Ngā āhuatanga kei a mātou
Free AA Membership for you and your whānau
NZAA Super Scheme with 2% employer contributions on top of 3% KiwiSaver
A day off for your birthday
Hybrid working arrangement
Discounted insurance
Applications close Friday 13th September.
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.
💡 Quick Summary
Seeking a career-building opportunity? The Process Analyst position is now open for candidates interested in the BPO Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.