Job Description
Top 10 Global Services Firm is seeking Instructional Designer / eLearning Content Developer for our Business Process Outsourcing (BPO) Center in Chennai.
The Company
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 2+ telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients
explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
The Opportunity
For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
Role:
We need an Instructional Designer (ID) with 2-4 years of experience, who can design and develop engaging and exciting training content - for standalone e-learning projects as well as blended learning programs.
Responsibilities:
The ID will work with the training partners, SMEs and the operations teams to understand the requirements, identify the target audience, analyze the training needs and construct objectives, design instructional strategies, and develop the training content.
The ID will report to the Director - Training & KM.
Skills:
This job requires:
High standard of language and communication skills, to create design documents, storyboards and
audio scripts.
Knowledge of instructional design models and learning theories such as ARCS, Bloom's taxonomy,
and processes such as ADDIE.
Experience with authoring tools such as Adobe Captivate or Articulate Storyline.
Application of style guides - Associated Press and Chicago Manual of Style.
Work shifts for this position will be scheduled between Monday-Friday (IST):
Shift 1: 10 AM to 8 PM
Shift 1: 2 PM to 12 AM
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on
weekends basis business requirement
The Company
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 2+ telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients
explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
The Opportunity
For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
Role:
We need an Instructional Designer (ID) with 2-4 years of experience, who can design and develop engaging and exciting training content - for standalone e-learning projects as well as blended learning programs.
Responsibilities:
The ID will work with the training partners, SMEs and the operations teams to understand the requirements, identify the target audience, analyze the training needs and construct objectives, design instructional strategies, and develop the training content.
The ID will report to the Director - Training & KM.
Skills:
This job requires:
High standard of language and communication skills, to create design documents, storyboards and
audio scripts.
Knowledge of instructional design models and learning theories such as ARCS, Bloom's taxonomy,
and processes such as ADDIE.
Experience with authoring tools such as Adobe Captivate or Articulate Storyline.
Application of style guides - Associated Press and Chicago Manual of Style.
Work shifts for this position will be scheduled between Monday-Friday (IST):
Shift 1: 10 AM to 8 PM
Shift 1: 2 PM to 12 AM
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on
weekends basis business requirement
💡 Quick Summary
Seeking a career-building opportunity? The Process and Comm Training Analyst position is now open for candidates interested in the BPO Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.