Job Description
As a US Voice based Process Associate, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company's reputation.
Responsibilities
Handle inbound and outbound calls to assist customers with their queries.
Resolve customer complaints and provide appropriate solutions.
Follow-up on customer issues and ensure timely resolution.
Maintain accurate records of customer interactions and transactions.
Meet and exceed performance metrics related to call handling and customer satisfaction.
Work collaboratively with team members and other departments.
Qualifications
High school diploma or equivalent required; bachelor's degree preferred.
Minimum 0-2 years of experience in a customer service role.
Excellent verbal communication skills.
Strong problem-solving and conflict resolution abilities.
Ability to work in a fast-paced environment.
Willingness to work in night shifts.
Skills
Customer Service
Good spoken, written English Communication.
Problem-Solving
Conflict Resolution
Time Management
CRM Software
Basic Computer Skills in Excel and word.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Responsibilities
Handle inbound and outbound calls to assist customers with their queries.
Resolve customer complaints and provide appropriate solutions.
Follow-up on customer issues and ensure timely resolution.
Maintain accurate records of customer interactions and transactions.
Meet and exceed performance metrics related to call handling and customer satisfaction.
Work collaboratively with team members and other departments.
Qualifications
High school diploma or equivalent required; bachelor's degree preferred.
Minimum 0-2 years of experience in a customer service role.
Excellent verbal communication skills.
Strong problem-solving and conflict resolution abilities.
Ability to work in a fast-paced environment.
Willingness to work in night shifts.
Skills
Customer Service
Good spoken, written English Communication.
Problem-Solving
Conflict Resolution
Time Management
CRM Software
Basic Computer Skills in Excel and word.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
💡 Quick Summary
Seeking a career-building opportunity? The Process Associate position is now open for candidates interested in the BPO Jobs sector. This role in Central Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
