Process Associate

With a startup spirit and +0,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.
Inviting applications for the role of PA, Cash Applications
We are looking for someone with extensive knowledge and understanding of the entire Cash Applications process. In this role, you will be encouraged to work on strict deadlines, in a business environment while being a good teammate.
Responsibilities
In this role, you will be responsible for all the activities related to O2C domain
The cash specialist will be responsible for posting payments from various lockboxes to the customer accounts
The specialist will also be responsible for research and resolution of aged unidentified and unapplied cash receipts and accurate posting to customer accounts
It will also include responsibilities to coordinate payments made by a lockbox, ACH/Wire, and other adjustments to customer account for credits/debits and account write-offs.
Reconcile Cash – Balance Accounting system funds against bank deposits and daily/monthly recon exercise.
Prepare Customer Refunds – This is a manual process of capturing documentation to troubleshoot.
Work with collections to resolve for unidentified cash
Ensure ways to increase auto cash application on accounts.
Build SOPs for new processes, update current SOPs when vital
Qualifications
Minimum qualifications
B.Com graduation
Preferred qualifications
MBA – Finance
Relevant work experience in Order to Cash
Good analytical and problem-solving skills
Ability to learn ERP systems with preferable knowledge of SAP
Ability to communicate verbally and through e-mails with businesses
Good conceptual knowledge and experience in tax activities preferred
Excellent MS Office skills including MS Excel
Good Communication Skills & Typing Speed
Previous experience of working on process improvements is an added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, ****** orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate

Primary LocationIndia-Jaipur

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingApr 20, 2026, 10:36:45 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time