Job Description
About ElectraNet
ElectraNet builds, owns, operates and maintains the high voltage electricity transmission network which delivers the energy South Australians rely on to power our homes, businesses and communities. Our people describe our culture as supportive, inclusive and community‑oriented, where we genuinely want each other to succeed.
As an industry leader, we are at the forefront of South Australia’s clean energy transition and are committed to strengthening how work flows across the organisation to support sustainable performance.
Employee Benefits
ElectraNet is committed to empowering our people and recognising their contribution with a competitive remuneration package of $146,000 + 12% superannuation + bonus (up to 15% of package). In addition, we are proud to offer:
5 weeks annual leave per year
15 days personal/carers leave per year (plus an additional 5 days on first day upon starting with the organisation)
16 weeks paid parental leave
Additional paid volunteering and office closure leave
Flexibility to utilise public holiday leave entitlements for other cultural celebrations
Employee Assistance Program for your personal and professional wellbeing
Visit our careers page to read more about our employee benefits.
The Opportunity
Reporting to the Head of Business Improvement, the Process Excellence Lead helps ElectraNet improve how work gets done by designing simpler, more efficient and customer‑focused end‑to‑end processes.
Working closely with leaders and cross‑functional teams, the role applies lean thinking, service design and data‑driven analysis to understand current‑state processes, identify inefficiencies and design practical, sustainable improvements.
This is a hands‑on process design role. The Process Excellence Lead focuses on doing the deep process work — translating business needs into tangible artefacts and supporting teams to implement improved ways of working.
Key aspects of the role include:
Mapping complex end‑to‑end processes using customer journey mapping, service blueprinting and value stream mapping
Designing future‑state processes that improve flow, reduce waste and enhance customer and employee experience
Analysing cycle times, hand‑offs, pain points and inefficiencies using qualitative and quantitative data
Translating insights into clear artefacts such as journey maps, service blueprints, process documentation and requirements
Facilitating workshops and working sessions to align stakeholders and co‑design solutions
Measuring success through improved flow, simplified processes and measurable operational outcomes
About You
This role suits a process specialist who enjoys getting into the detail and improving how work actually gets done.
You may come from a background such as business analysis, process excellence, lean operations, service design or operational transformation, and have demonstrated experience designing and improving complex processes across multiple stakeholder groups.
We’re looking for someone who:
Has strong experience in customer journey mapping and /or service blueprinting, including personas and multiple perspectives (e.g. customer, employee, technology, leaders)
Is comfortable working with complex, cross‑functional processes and identifying waste, hand‑offs and bottlenecks
Applies lean principles pragmatically to improve flow and efficiency
Is curious, patient and resilient, and consistently challenges legacy ways of working to rethink processes
Can facilitate sessions and influence stakeholders to think differently about processes
Enjoys translating ambiguity into clear, usable artefacts
How To Apply
Please apply online via our careers page before 22 April 2026. Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date. Applicants can also register for job alerts via our careers page.
Successful applicant will be required to undergo background checks. These checks may include global criminal history checks, reference checks, and validation of qualifications, employment history, Australian work rights, and any additional checks depending on the role.
ElectraNet is committed to creating a diverse and inclusive workplace. We welcome applications from people of all backgrounds, identities, and lived experiences—including Aboriginal and Torres Strait Islander peoples, people with disabilities, neurodivergent individuals, and those from culturally and linguistically diverse communities.
We are proud to be a Work180 Endorsed Employer. You can read more about our key benefits, including flexible work options, leave and other supports, here.
ElectraNet builds, owns, operates and maintains the high voltage electricity transmission network which delivers the energy South Australians rely on to power our homes, businesses and communities. Our people describe our culture as supportive, inclusive and community‑oriented, where we genuinely want each other to succeed.
As an industry leader, we are at the forefront of South Australia’s clean energy transition and are committed to strengthening how work flows across the organisation to support sustainable performance.
Employee Benefits
ElectraNet is committed to empowering our people and recognising their contribution with a competitive remuneration package of $146,000 + 12% superannuation + bonus (up to 15% of package). In addition, we are proud to offer:
5 weeks annual leave per year
15 days personal/carers leave per year (plus an additional 5 days on first day upon starting with the organisation)
16 weeks paid parental leave
Additional paid volunteering and office closure leave
Flexibility to utilise public holiday leave entitlements for other cultural celebrations
Employee Assistance Program for your personal and professional wellbeing
Visit our careers page to read more about our employee benefits.
The Opportunity
Reporting to the Head of Business Improvement, the Process Excellence Lead helps ElectraNet improve how work gets done by designing simpler, more efficient and customer‑focused end‑to‑end processes.
Working closely with leaders and cross‑functional teams, the role applies lean thinking, service design and data‑driven analysis to understand current‑state processes, identify inefficiencies and design practical, sustainable improvements.
This is a hands‑on process design role. The Process Excellence Lead focuses on doing the deep process work — translating business needs into tangible artefacts and supporting teams to implement improved ways of working.
Key aspects of the role include:
Mapping complex end‑to‑end processes using customer journey mapping, service blueprinting and value stream mapping
Designing future‑state processes that improve flow, reduce waste and enhance customer and employee experience
Analysing cycle times, hand‑offs, pain points and inefficiencies using qualitative and quantitative data
Translating insights into clear artefacts such as journey maps, service blueprints, process documentation and requirements
Facilitating workshops and working sessions to align stakeholders and co‑design solutions
Measuring success through improved flow, simplified processes and measurable operational outcomes
About You
This role suits a process specialist who enjoys getting into the detail and improving how work actually gets done.
You may come from a background such as business analysis, process excellence, lean operations, service design or operational transformation, and have demonstrated experience designing and improving complex processes across multiple stakeholder groups.
We’re looking for someone who:
Has strong experience in customer journey mapping and /or service blueprinting, including personas and multiple perspectives (e.g. customer, employee, technology, leaders)
Is comfortable working with complex, cross‑functional processes and identifying waste, hand‑offs and bottlenecks
Applies lean principles pragmatically to improve flow and efficiency
Is curious, patient and resilient, and consistently challenges legacy ways of working to rethink processes
Can facilitate sessions and influence stakeholders to think differently about processes
Enjoys translating ambiguity into clear, usable artefacts
How To Apply
Please apply online via our careers page before 22 April 2026. Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date. Applicants can also register for job alerts via our careers page.
Successful applicant will be required to undergo background checks. These checks may include global criminal history checks, reference checks, and validation of qualifications, employment history, Australian work rights, and any additional checks depending on the role.
ElectraNet is committed to creating a diverse and inclusive workplace. We welcome applications from people of all backgrounds, identities, and lived experiences—including Aboriginal and Torres Strait Islander peoples, people with disabilities, neurodivergent individuals, and those from culturally and linguistically diverse communities.
We are proud to be a Work180 Endorsed Employer. You can read more about our key benefits, including flexible work options, leave and other supports, here.
💡 Quick Summary
Seeking a career-building opportunity? The Process Excellence Lead position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.