Process Executive | Bpo Voice Non Voice | Customer

Key Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way

• Improve operational management systems, processes and best practices

• Purchase materials, plan inventory and oversee warehouse efficiency

• Help the organizations processes remain legally compliant

• Formulate strategic and operational objectives

• Examine financial data and use them to improve profitability

• Manage budgets and forecasts

• Perform quality controls and monitor production KPIs

• Recruit, train and supervise staff

• Find ways to increase quality of customer service

Requirement skills:

• Proven work experience as Operations Manager or similar role

• Knowledge of organizational effectiveness and operations management

• Experience budgeting and forecasting

• Familiarity with business and financial principles

• Excellent communication skills

• Leadership ability

• Outstanding organizational skills