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Acton ACT
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Employers: Post a Job
Kinetic IT
Job no: WWREQ0033307
Employment type: Full Time
Location: Canberra, Sydney, Melbourne
Categories: Service Management
Kinetic IT are currently recruiting for an experienced and motivated Process Manager to support a large-scale Federal Government customer in the CBD. As part of our national team, you’ll contribute to our enterprise Service Integration and Management (SIAM) framework, helping coordinate a complex, multi-vendor IT environment.
About the Role:
As a Process Manager, you will oversee and guide knowledge practices across the customer’s environment. You'll play a key role in creating, maintaining, and ensuring the quality of content is accurate, relevant and accessible – accountable for the definition, management, governance, and improvements, while also promoting shared understanding, governance, and consistent service delivery.
You’ll also can engage more broadly across ITSM or SIAM process areas, helping to shape integrated workflows, drive collaboration, ensure Service Request & Catalogue processes are effective and efficient, and bring clarity to service documentation and governance.
What You’ll Bring:
Active Australian Government Security Clearance (mandatory)
Proven experience working in ITSM environments, ideally within SIAM or multi-supplier models
Demonstrated focus on Service Request & Catalogue – Service Request & Catalogue maintenance ensuring it remains accurate and up-to-date and aligned with business needs and/or
Demonstrated experience with Service Level Management in a SIAM environment
Experience using ServiceNow or similar ITSM platforms to manage knowledge bases and document workflows
Strong documentation skills, with the ability to write clearly and structure information effectively
Confident communication skills with experience leading meetings and stakeholder engagement
Relevant certifications such as ITIL and/or SIAM Foundation, or willingness to obtain
About Kinetic IT:
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future:
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference:
Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
How To Apply:
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
Advertised: 26 Mar 2026 AUS Eastern Daylight Time
Applications close: 25 Apr 2026 AUS Eastern Standard Time
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
100+ jobs
Storage Consultant
Storage King
Belconnen ACT
Parental leave
Annual leave
Insurance services
On-site parking
Visited 2 days ago
SABA - Casual Sales Consultant - Canberra
Saba
Canberra ACT 2601
Referral program
Employee assistance program
Visited 8 minutes ago
Assistant Director/Educational Leader (Bruce Ridge ELC)
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 12 minutes ago
Dental Assistant/Receptionist
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 10 minutes ago
Qualified Educator - Bruce Ridge Early Childhood Centre
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 2 minutes ago
Staff Product Manager, Australia
ServiceTitan Group Holdings Pty Ltd
Canberra ACT 2601
Parental leave
Employee assistance program
Wellness allowance
Visited 6 minutes ago
Dental Assistant
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 11 minutes ago
Practice Manager
MR recruitment
Deakin ACT
Visited 2 days ago
Ukrainian Language teacher -ID: 1106362
Language Trainers
Canberra ACT
Visited 1 minute ago
Site Administrator
Green Grid Connect
Bungendore NSW
Visited 2 days ago
Volunteer - Community Transport Driver
Capital Region Community Services
Canberra ACT
Visited 2 days ago
Procurement Specialist
Aussie Solar Tech
Mitchell ACT 2911
Professional development assistance
Visited 3 minutes ago
Process Manager
Kinetic IT
Canberra ACT
Parental leave
Employee assistance program
Complimentary flu shots
Visited 7 minutes ago
Store Manager
Viktoria & Woods
Canberra ACT
Employee discount
Employee assistance program
Visited 11 minutes ago
Cafe barista
Typica Cafe Manuka
Manuka ACT 2603
Free drinks
Free food
Employee discount
Visited 2 days ago
Barista/All Rounder
Espresso Room
Canberra ACT 2600
Visited 2 days ago
Hospital Manager - ARH Canberra
Often responds within 2 days
Animal Referral Hospital
Pialligo ACT 2609
Casual Dental Assistant
Florey Dental
Belconnen ACT
Visited 3 days ago
Dental Assistant - Temp - Camberra
Often responds within 1 day
Dental Nurses Brisbane P/L
Canberra ACT
Network Technician – APS6 Equivalent
PowerData Group Consulting
Canberra ACT 2601
Visited 2 days ago
Baker / Bakers Assistant
Deeks Health Foods
Weetangera ACT 2614
Employee discount
Visited 2 days ago
Baker – Gluten Free
Deeks Health Foods
Aranda ACT 2614
Employee discount
Visited 2 days ago
Educator
EDGE EARLY LEARNING ADMINISTRATION
Ngunnawal ACT 2913
Referral program
Uniform allowance
Opportunities for promotion
Employee assistance program
Salary packaging
Warehouse Assistant
KIMS TILING SUPPLIES
Fyshwick ACT 2609
Employee discount
Visited 2 days ago
Retail Team Member - Weston Creek
Often responds within 1 day
Ampol Retail Store
Weston ACT 2611
People also searched:
Employers: Post a Job
Kinetic IT
Job no: WWREQ0033307
Employment type: Full Time
Location: Canberra, Sydney, Melbourne
Categories: Service Management
Kinetic IT are currently recruiting for an experienced and motivated Process Manager to support a large-scale Federal Government customer in the CBD. As part of our national team, you’ll contribute to our enterprise Service Integration and Management (SIAM) framework, helping coordinate a complex, multi-vendor IT environment.
About the Role:
As a Process Manager, you will oversee and guide knowledge practices across the customer’s environment. You'll play a key role in creating, maintaining, and ensuring the quality of content is accurate, relevant and accessible – accountable for the definition, management, governance, and improvements, while also promoting shared understanding, governance, and consistent service delivery.
You’ll also can engage more broadly across ITSM or SIAM process areas, helping to shape integrated workflows, drive collaboration, ensure Service Request & Catalogue processes are effective and efficient, and bring clarity to service documentation and governance.
What You’ll Bring:
Active Australian Government Security Clearance (mandatory)
Proven experience working in ITSM environments, ideally within SIAM or multi-supplier models
Demonstrated focus on Service Request & Catalogue – Service Request & Catalogue maintenance ensuring it remains accurate and up-to-date and aligned with business needs and/or
Demonstrated experience with Service Level Management in a SIAM environment
Experience using ServiceNow or similar ITSM platforms to manage knowledge bases and document workflows
Strong documentation skills, with the ability to write clearly and structure information effectively
Confident communication skills with experience leading meetings and stakeholder engagement
Relevant certifications such as ITIL and/or SIAM Foundation, or willingness to obtain
About Kinetic IT:
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future:
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference:
Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
How To Apply:
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at kineticit.com.au.
Advertised: 26 Mar 2026 AUS Eastern Daylight Time
Applications close: 25 Apr 2026 AUS Eastern Standard Time
💡 Quick Summary
Seeking a career-building opportunity? The Process Manager position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.