Job Description
Full Job Description
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Ability to learn new processes fast and be hands on daily processing tasks.
Process Management :
Complete Process ownership. Manage deliveries as per set SLA benchmarks.
Ensure daily process deliveries in accordance to set process controls and checks.
Manage all requirements related new client onboarding.
Implement process reviews as per defined department WSPs
Supervise team performance through controls such as DFL Manager, Token / Medallion Tool etc.
Create Risk Dashboards for the department and represent team in the weekly Risk / Ops meetings.
Drive process improvements within the team to achieve better quality & productivity.
Provide feedback to the team on errors, SLAs & Quality. Provide periodic escalation / updates to Manager on process performance of individual Associates & Leads.
Ensure & maintain controls on process documentation, ensure that all updates are captured and recorded as received from the Client and cascaded to all the team members.
Analyze errors (RCA / Pareto etc) to help improve overall quality standards. Analyze process steps to identify risk areas and build controls to help mitigate such risks.
People Management :
Assess performance of team members against set targets, identify and highlight gaps (if any), provide constructive development feedback & identify individual development areas.
Identify training needs based on the above and coordinate with HR / internal contacts to facilitate such training.
Provide regular feedback to the Associates on Quality / Productivity and Overall Development.
Conduct formal reviews within the team.
Motivate associates to meet process and project goals. Foster positive environment within the team.
Initiate and contribute to Associate Engagement efforts within the Group / BU.
Drive team meetings
Drive iFIT / ISO / ISMS / other org. initiatives within the team.
Client Management :
Independently handle all correspondence with the Client - Client calls and email communication.
Build relationships with Client contacts - Supervisors / Managers / Directors.
Identify Client pain points and proactively initiate measure to mitigate and address such issues.
Drive Client Survey Action plan within the team.
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Ability to learn new processes fast and be hands on daily processing tasks.
Process Management :
Complete Process ownership. Manage deliveries as per set SLA benchmarks.
Ensure daily process deliveries in accordance to set process controls and checks.
Manage all requirements related new client onboarding.
Implement process reviews as per defined department WSPs
Supervise team performance through controls such as DFL Manager, Token / Medallion Tool etc.
Create Risk Dashboards for the department and represent team in the weekly Risk / Ops meetings.
Drive process improvements within the team to achieve better quality & productivity.
Provide feedback to the team on errors, SLAs & Quality. Provide periodic escalation / updates to Manager on process performance of individual Associates & Leads.
Ensure & maintain controls on process documentation, ensure that all updates are captured and recorded as received from the Client and cascaded to all the team members.
Analyze errors (RCA / Pareto etc) to help improve overall quality standards. Analyze process steps to identify risk areas and build controls to help mitigate such risks.
People Management :
Assess performance of team members against set targets, identify and highlight gaps (if any), provide constructive development feedback & identify individual development areas.
Identify training needs based on the above and coordinate with HR / internal contacts to facilitate such training.
Provide regular feedback to the Associates on Quality / Productivity and Overall Development.
Conduct formal reviews within the team.
Motivate associates to meet process and project goals. Foster positive environment within the team.
Initiate and contribute to Associate Engagement efforts within the Group / BU.
Drive team meetings
Drive iFIT / ISO / ISMS / other org. initiatives within the team.
Client Management :
Independently handle all correspondence with the Client - Client calls and email communication.
Build relationships with Client contacts - Supervisors / Managers / Directors.
Identify Client pain points and proactively initiate measure to mitigate and address such issues.
Drive Client Survey Action plan within the team.
💡 Quick Summary
Seeking a career-building opportunity? The Process Manager | Investment Banking Operations position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.