Job Description
India
Position Description
Financial Control & Accounting is now looking for a Process & Solution Key User in the Order to Cash department.
Financial Control & Accounting is the accounting department within the Volvo Group, responsible for financial compliance in all legal entities (except for Volvo Financial Services). Financial compliance is defined as meeting all statutory requirements and internal Volvo Group requirements as described in policies, directives and in Financial Policies and Procedures (FPP).
Order to cash (OtC) is a part of the Financial Control & Accounting, Accounting Services organization. OtC provides services to our internal Partners such as sundry invoices, allocation of customer payments, collection of receivables, cash & bank activities.
As a Process & Solution Key User we are expecting you to work with energy, passion and respect for the individual. In this role you will be a member of the Order to Cash organization within FCA, Accounting Services.
Mission/purpose:
The Process & Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants.
The Process & Solution Key User will support the end users and support the full utilization of process and solutions.
Key responsibilities:
Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities
Analyze business issues and business requests from a process and solution perspective before initiating a formal change request
Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader
Participate in acceptance tests (process and solution)
Approve/Reject user acceptance test (i.e. new solution releases)
Identify root cause to define process and solution improvement area and propose solution or escalate
Review and accept process/solution development and improvement proposals
Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests)
Communicate and anchor process/solution improvement proposals
Support implementation of standard process/es and solution(s)
Support the definition of process measurement/s
Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader
Perform process training and give support to end users
Represent the users in user groups/reference groups or similar forums
Candidate profile:
Minimum 3 years of professional experience gained in accounting area, including experience from FCA
High level of business process knowledge
Good understanding of related processes and solutions
Good understanding of process interfaces to other processes
Basic knowledge about process methods and tools
Good communication skills
Required competences:
End to end process knowledge
Effective communication
Partner and customer focus
Teamwork and cooperation
Continuous improvement/action oriented
Cross-border collaboration
Languages:
Fluent in English
System knowledge:
SAP, Excel - fully proficient
Very good knowledge of tools used in the specific area
You will report to Business Process Developer Accounts Receivable & Collection
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1+27, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
Volvo Group Finance contributes to realizing the vision of the Volvo Group by developing and providing a wide range of expert services from financial planning to accounting, business controlling, M&As, financial reporting and investor relations. With Volvo Group Finance you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Auto req ID
142748BR
Organization
Group Finance
State / Province
Karnataka
City/Town
Bangalore
Employment/Assignment Type
Regular
Travel Required (maximum)
Occasional Travel
Functional Area
Finance & Control
Last application date
31-Jul-2026
Position Description
Financial Control & Accounting is now looking for a Process & Solution Key User in the Order to Cash department.
Financial Control & Accounting is the accounting department within the Volvo Group, responsible for financial compliance in all legal entities (except for Volvo Financial Services). Financial compliance is defined as meeting all statutory requirements and internal Volvo Group requirements as described in policies, directives and in Financial Policies and Procedures (FPP).
Order to cash (OtC) is a part of the Financial Control & Accounting, Accounting Services organization. OtC provides services to our internal Partners such as sundry invoices, allocation of customer payments, collection of receivables, cash & bank activities.
As a Process & Solution Key User we are expecting you to work with energy, passion and respect for the individual. In this role you will be a member of the Order to Cash organization within FCA, Accounting Services.
Mission/purpose:
The Process & Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants.
The Process & Solution Key User will support the end users and support the full utilization of process and solutions.
Key responsibilities:
Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities
Analyze business issues and business requests from a process and solution perspective before initiating a formal change request
Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader
Participate in acceptance tests (process and solution)
Approve/Reject user acceptance test (i.e. new solution releases)
Identify root cause to define process and solution improvement area and propose solution or escalate
Review and accept process/solution development and improvement proposals
Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests)
Communicate and anchor process/solution improvement proposals
Support implementation of standard process/es and solution(s)
Support the definition of process measurement/s
Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader
Perform process training and give support to end users
Represent the users in user groups/reference groups or similar forums
Candidate profile:
Minimum 3 years of professional experience gained in accounting area, including experience from FCA
High level of business process knowledge
Good understanding of related processes and solutions
Good understanding of process interfaces to other processes
Basic knowledge about process methods and tools
Good communication skills
Required competences:
End to end process knowledge
Effective communication
Partner and customer focus
Teamwork and cooperation
Continuous improvement/action oriented
Cross-border collaboration
Languages:
Fluent in English
System knowledge:
SAP, Excel - fully proficient
Very good knowledge of tools used in the specific area
You will report to Business Process Developer Accounts Receivable & Collection
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1+27, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
Volvo Group Finance contributes to realizing the vision of the Volvo Group by developing and providing a wide range of expert services from financial planning to accounting, business controlling, M&As, financial reporting and investor relations. With Volvo Group Finance you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Auto req ID
142748BR
Organization
Group Finance
State / Province
Karnataka
City/Town
Bangalore
Employment/Assignment Type
Regular
Travel Required (maximum)
Occasional Travel
Functional Area
Finance & Control
Last application date
31-Jul-2026
💡 Quick Summary
Seeking a career-building opportunity? The Process Solution Key User position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
