Process Trainer (BPO)

In this role the candidate will

• Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.

• Provide inputs for training to assist reducing the learning curve of new hires.

• Identify training needs and devise improvement plans through innovative coaching techniques/refreshers/Classroom Based Training techniques.

• Conduct Product Knowledge Tests on a periodic basis and publish results.

• Develop Training Planner for the year based on the Training Needs Assessment.

• Deliver relevant training program under specified timelines.

• Ensure individual and organization-wide training needs are fulfilled.

• Coordinate with Operations for successful implementation of training modules

• Closely track progress and maintain records of all training activities.

• Monitor trainees’ progress and provide feedback to them and their managers on an ongoing basis.

• To play an active role in training the Trainers.

• Creating reports and training dashboards for client and stakeholders.