Process Trainer|| BPO|| Voice Process

MNC in Gurgaon

Hiring For Process Trainer/ Quality Analyst

International Voice Process

Voice Process

Require Excellent communication skills.

CTC UPTO +LPA based on last CTC

Process Trainer

Eligibility : Should have 2+ experience as an Process Trainer in International BPO

Experience in giving Training to New Hire

Design training curriculum using inputs from Operations &Quality

Knowledge management for the process

Maintain MIS related to all training batches

Keep up to date with the product / process knowledge

Accountability for 0 – 30 days batch performance

Attend TTT conducted by clients

Conduct PKT and process refreshers on the floor

Design & Develop training content

Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with

appropriate refresher plans for the required population

Participate in calibration of Trainers, QAs and Voice Coaches within the team

Also Hiring for Quality Analyst, Quality Team leader, Team leader Operations for Gurgaon

Interested candidates can mail their cv at ankita02.hiresquad@gmail.com or call at 8210841+64