Process Trainer | Call Centre trainer for a Top International BPO

rocess Trainer | Call Centre trainer for a Top International BPO
Confidential • Nagpur, Maharashtra • via Post Job
5 days ago
Full–time
Apply on Post Job
Job description
A Top BPO Company in Nagpur/ Navi Mumbai are hiring. Require someone who can lead all Call Center and Client Teams new hire training activities. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the project assigned experience . Just Click on the link and Apply the BPO of your Choice. It is Super Transparent. Try it

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https://www.myglit.com/lateral/cref/62+43cb038

Job Description Process Trainer

Process Trainer Nagpur (BPO/KPO International Mandatory)

General Shift -Domestic Process (Need Good Commskill)

Salary Up to 5.5 to 6Lpa

Years of experience 2-7 years

Relocation is allow

Process Trainer Navi Mumbai (BPO/KPO International Mandatory)

General Shift -Domestic Process (Need Good Commskill)

Salary Up to 5.5Lpa

Years of experience 2- 7 years

The primary role of the Call Center Trainer is to lead all Call Center and Client Teams new hire training activities. Develop, periodically

review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the

project assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and

when necessary

Conduct and periodically review contents/initial training material of the initial training of New Hires of the

process.

Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.

Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.

Evaluate clients training requirements and establish training goals/completion milestones

Develop and implement client-specific training programs and material using input from Project Managers, client training

materials and Knowledge System contents.

Coordinate training activities looping in Hexaware and client stakeholders.

Facilitate role-playing, test, certification, and remediation.

If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process

of potential candidates;

Work with the internal management staff to develop and facilitate motivational activities for the advisors.

Provide assistance in developing cross-training materials and SOPs, as required;

Preparation of Training Plans, and relevant Training reports and Dashboards.

Perform other duties as assigned.

Ability to work in night/rotation shifts as well. Process could also demand a 6 day working and should be open for it

accordingly.

REQUIRED QUALIFICATIONS Technical Competencies

Excellent verbal, written and interpersonal communication skills;

Outstanding customer service skills and dedication to providing exceptional customer care.

Must be self-motivator and self-starter.

Focus on quality and customer service.

Solid time management skills.

Must be able to effectively deal with people at all levels inside and outside of the Company.

Creative ability, writing proficiency and visual graphics design ability;

Ability to multitask and successfully operate in a fast paced, team environment;

Must adapt well to change and successfully set and adjust priorities as needed;

Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point,

including ability to create Power Point presentations, and basic Outlook).

This job is provided by Shine.com