Job Description
A Top BPO Company in Nagpur/ Navi Mumbai are hiring. Require someone who can lead all Call Center and Client Teams new hire training activities. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the project assigned experience . Just Click on the link and Apply the BPO of your Choice. It is Super Transparent. Try it
To apply for BPO's/MNC Companies click on this link and fill in your application. This is important to get selected
https://www.myglit.com/lateral/cref/62+43cb038
Job Description Process Trainer
Process Trainer Nagpur (BPO/KPO International Mandatory)
General Shift -Domestic Process (Need Good Commskill)
Salary Up to 5.5 to 6Lpa
Years of experience 2-7 years
Relocation is allow
Process Trainer Navi Mumbai (BPO/KPO International Mandatory)
General Shift -Domestic Process (Need Good Commskill)
Salary Up to 5.5Lpa
Years of experience 2- 7 years
The primary role of the Call Center Trainer is to lead all Call Center and Client Teams new hire training activities. Develop, periodically
review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the
project assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and
when necessary
Conduct and periodically review contents/initial training material of the initial training of New Hires of the
process.
Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.
Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.
Evaluate clients training requirements and establish training goals/completion milestones
Develop and implement client-specific training programs and material using input from Project Managers, client training
materials and Knowledge System contents.
Coordinate training activities looping in Hexaware and client stakeholders.
Facilitate role-playing, test, certification, and remediation.
If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process
of potential candidates;
To apply for BPO's/MNC Companies click on this link and fill in your application. This is important to get selected
https://www.myglit.com/lateral/cref/62+43cb038
Job Description Process Trainer
Process Trainer Nagpur (BPO/KPO International Mandatory)
General Shift -Domestic Process (Need Good Commskill)
Salary Up to 5.5 to 6Lpa
Years of experience 2-7 years
Relocation is allow
Process Trainer Navi Mumbai (BPO/KPO International Mandatory)
General Shift -Domestic Process (Need Good Commskill)
Salary Up to 5.5Lpa
Years of experience 2- 7 years
The primary role of the Call Center Trainer is to lead all Call Center and Client Teams new hire training activities. Develop, periodically
review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the
project assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and
when necessary
Conduct and periodically review contents/initial training material of the initial training of New Hires of the
process.
Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.
Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.
Evaluate clients training requirements and establish training goals/completion milestones
Develop and implement client-specific training programs and material using input from Project Managers, client training
materials and Knowledge System contents.
Coordinate training activities looping in Hexaware and client stakeholders.
Facilitate role-playing, test, certification, and remediation.
If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process
of potential candidates;
💡 Quick Summary
Seeking a career-building opportunity? The Process Trainer | Call Centre trainer for a Top International BPO position is now open for candidates interested in the BPO Jobs sector. This role in Nagpur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
