Process Trainer for International Voice Process

Job Description:

MNC is hiring Process Trainers for International Voice Process.

Requirements:

- Excellent communication skills.

- Experience in giving Training to New Hire.

- Banking experience is mandatory.

The selected candidate will be responsible for maintaining MIS related to all training batches, keeping up-to-date with the product/process knowledge and attending TTT conducted by clients.

Responsibilities include:

• Designing training curriculum using inputs from Operations & Quality

• Conducting PKT and process refreshers on the floor

• Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population.

• Participate in calibration of Trainers, QAs and Voice Coaches within the team