Job Description
Greetings of the Day!!!
Job Description:
• Tech Mahindra LTD_ Gurugram _ Hiring for Process Trainer in E Commerce Domain
Job Responsibilities-
Ensure successful execution of training needs
Measure program training effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Send reports/MIS to the Operations team on the progress/pending status of activities
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Manage Knowledge Check for New Hires & Production Staff
Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.
Knowledge, Skills and abilities-
Very Strong written and verbal communication skills (English)
Customer/ Client Handling Skills
Experience in any product/process/soft skill/up-skilling training
Open to Work in 24X7, 6 days working Rotational
Candidate Profile:
Desired Candidate Profile-
Min Graduate (Any) mandater
Min 1.5 years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate)
Overall 3 years experience.
Strong understanding of and experience in product training in domestic / International BPO domain
Looking for immediate joiner (will add to advantage)
Salary- Best in Industry
Interested candidates matching the above requirement can call Ronica @ +038XXXXXX or share CV to
MM004243+4@TechMahindra.com
Job Description:
• Tech Mahindra LTD_ Gurugram _ Hiring for Process Trainer in E Commerce Domain
Job Responsibilities-
Ensure successful execution of training needs
Measure program training effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
Send reports/MIS to the Operations team on the progress/pending status of activities
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Manage Knowledge Check for New Hires & Production Staff
Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.
Knowledge, Skills and abilities-
Very Strong written and verbal communication skills (English)
Customer/ Client Handling Skills
Experience in any product/process/soft skill/up-skilling training
Open to Work in 24X7, 6 days working Rotational
Candidate Profile:
Desired Candidate Profile-
Min Graduate (Any) mandater
Min 1.5 years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate)
Overall 3 years experience.
Strong understanding of and experience in product training in domestic / International BPO domain
Looking for immediate joiner (will add to advantage)
Salary- Best in Industry
Interested candidates matching the above requirement can call Ronica @ +038XXXXXX or share CV to
MM004243+4@TechMahindra.com
💡 Quick Summary
Seeking a career-building opportunity? The Process Trainer in BPO position is now open for candidates interested in the BPO Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
