Job Description
Job Description
:
• Tech Mahindra LTD_ Chennai _ Hiring for Process Trainer in E Commerce Domain
Job Responsibilities-
• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal & External Calibrations
• Manage Knowledge Check for New Hires & Production Staff
• Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.
Knowledge, Skills and abilities-
• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Experience in any product/process/soft skill/up-skilling training
• Open to Work in 24X7, 6 days working Rotational
Candidate Profile:
Desired Candidate Profile-
• Min Graduate (Any) mandater
• Min years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate)
• Overall 3 years experience.
• Strong understanding of and experience in product training in domestic / International BPO domain
• Looking for immediate joiner (will add to advantage)
Salary- Best in Industry
:
• Tech Mahindra LTD_ Chennai _ Hiring for Process Trainer in E Commerce Domain
Job Responsibilities-
• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal & External Calibrations
• Manage Knowledge Check for New Hires & Production Staff
• Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.
Knowledge, Skills and abilities-
• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Experience in any product/process/soft skill/up-skilling training
• Open to Work in 24X7, 6 days working Rotational
Candidate Profile:
Desired Candidate Profile-
• Min Graduate (Any) mandater
• Min years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate)
• Overall 3 years experience.
• Strong understanding of and experience in product training in domestic / International BPO domain
• Looking for immediate joiner (will add to advantage)
Salary- Best in Industry
💡 Quick Summary
Seeking a career-building opportunity? The Process Trainer in BPO position is now open for candidates interested in the International Call Center Jobs sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in International Call Center Jobs is a plus.
