Process Trainer in BPO

Job Description

:

• Tech Mahindra LTD_ Chennai _ Hiring for Process Trainer in E Commerce Domain*

Job Responsibilities-

• Ensure successful execution of training needs

• Measure program training effectiveness

• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.

• Send reports/MIS to the Operations team on the progress/pending status of activities

• Review content at regular intervals to ensure all updates are incorporated

• Participate in Internal & External Calibrations

• Manage Knowledge Check for New Hires & Production Staff

• Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities-

• Very Strong written and verbal communication skills (English)

• Customer/ Client Handling Skills

• Experience in any product/process/soft skill/up-skilling training

• Open to Work in 24X7, 6 days working Rotational

Candidate Profile:

Desired Candidate Profile-

• Min Graduate (Any) mandater

• Min years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate)

• Overall 3 years experience.

• Strong understanding of and experience in product training in domestic / International BPO domain

• Looking for immediate joiner (will add to advantage)

Salary- Best in Industry