Job Description
Maintain MIS related to all training batches
Keep up to date with the product / process knowledge
Accountability for 0 – 30 days batch performance
Attend TTT conducted by clients
Conduct PKT and process refreshers on the floor
Design & Develop training content
Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with
appropriate refresher plans for the required population
Participate in calibration of Trainers, QAs and Voice Coaches within the team
Interested candidates can mail their cv at View email address on in.hrm.tc or call at View phone number on in.hrm.tc
Keep up to date with the product / process knowledge
Accountability for 0 – 30 days batch performance
Attend TTT conducted by clients
Conduct PKT and process refreshers on the floor
Design & Develop training content
Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with
appropriate refresher plans for the required population
Participate in calibration of Trainers, QAs and Voice Coaches within the team
Interested candidates can mail their cv at View email address on in.hrm.tc or call at View phone number on in.hrm.tc
💡 Quick Summary
Seeking a career-building opportunity? The Process Trainer|| International Banking Voice Process position is now open for candidates interested in the BPO Jobs sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
