Process Trainer|| International Banking Voice Process

Maintain MIS related to all training batches

Keep up to date with the product / process knowledge

Accountability for 0 – 30 days batch performance

Attend TTT conducted by clients

Conduct PKT and process refreshers on the floor

Design & Develop training content

Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with

appropriate refresher plans for the required population

Participate in calibration of Trainers, QAs and Voice Coaches within the team

Interested candidates can mail their cv at View email address on in.hrm.tc or call at View phone number on in.hrm.tc