Job Description
Job details
No matching job preferences
Salary
₹25,000 - ₹30,000 a month
Job type
Full-time
Qualifications
Higher Secondary(12th Pass) (Preferred)
Full Job Description
Ensuring successful execution of training needs
Providing guidance, mentoring and support needed for performance improvement.
Reporting batch activity, attendance status
Coaching and mentoring and throughput of new hire (NH) agents
OJT Batch support
Identification of gaps between product and process and suggestions for improvement
TNI refresher where the session for Poor Performers -BQ (Bottom Quartile) & MQ (Middle
Quartile)
•
•
•
•
Refresher Session for product and process to employees for performance improvement
PKT (Product Knowledge Test) completion follow-ups
Audit the calls associates and sharing them real-time feedback to improve the call quality.
Side by side monitoring (SBSM) while real-time chats reading and guiding agents on chat
handling, AHT maintenance, adamant call handling, quick query resolution
Job Type: Full-time
Salary: ₹25,000.00 - ₹30,000.00 per month
Education:
Higher Secondary(12th Pass) (Preferred)
Speak with the employer
++1 +082774+55
Application Deadline: 03/06/2026
Expected Start Date: 02/06/2026
Hiring Insights
Hiring 4 candidates for this role
Job activity
Posted today
No matching job preferences
Salary
₹25,000 - ₹30,000 a month
Job type
Full-time
Qualifications
Higher Secondary(12th Pass) (Preferred)
Full Job Description
Ensuring successful execution of training needs
Providing guidance, mentoring and support needed for performance improvement.
Reporting batch activity, attendance status
Coaching and mentoring and throughput of new hire (NH) agents
OJT Batch support
Identification of gaps between product and process and suggestions for improvement
TNI refresher where the session for Poor Performers -BQ (Bottom Quartile) & MQ (Middle
Quartile)
•
•
•
•
Refresher Session for product and process to employees for performance improvement
PKT (Product Knowledge Test) completion follow-ups
Audit the calls associates and sharing them real-time feedback to improve the call quality.
Side by side monitoring (SBSM) while real-time chats reading and guiding agents on chat
handling, AHT maintenance, adamant call handling, quick query resolution
Job Type: Full-time
Salary: ₹25,000.00 - ₹30,000.00 per month
Education:
Higher Secondary(12th Pass) (Preferred)
Speak with the employer
++1 +082774+55
Application Deadline: 03/06/2026
Expected Start Date: 02/06/2026
Hiring Insights
Hiring 4 candidates for this role
Job activity
Posted today
💡 Quick Summary
Seeking a career-building opportunity? The Process Trainer position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
