Process trainer

Job Title: Process trainer Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs. Hybrid Working We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date. Please discuss the detail of the working pattern options for the role with the hiring manager. Introduction: The role holder will be responsible for the planning, preparation and delivery of all training delivered within Group Financial Crime Operations. Leading with all internal and external inductions and the support in overseeing of associated accreditations and ‘route to competency’ journeys. They will play a key role in supporting the operation with their short and long term training requirements, this will include creating new training where required and adapting current training in line with changes to policy and / or procedures as well as training in response to change using various delivery methods. They will be required to analyse trends across the operation to ascertain knowledge gaps and generate training in line with this. Finally, the role holder will also play a key role in developing our online ‘Central Learning Portal’ utilising digital content to develop knowledge across all of GFCO and ensure there is a flexible approach taken to learning and development. What will you be doing? The role holder will be accountable to the Training Manager for the following: • Creating, planning and delivery of all training material to the operation • Attending training forums within GFCO including supporting functions such as operations, QA and QC • Delivering a fit for purpose training programme aimed to improve performance within the operations at all levels What we’re looking for: • Strong personal administration and technical skills. Able to organise themselves and their work and bring structure to unstructured situations. • Have experience of delivering training, preferably within a financial crime or highly regulated business environment. • Will be, or have the ability to be, a subject matter expert in financial crime and to have or build a strong understanding of financial crime and policies (Transaction Monitoring, Sanctions, Screening, PEP/HR and Financial Crime Exits). • Be a motivated, high-performing individual with proven experience of working at one with other colleagues, to achieve and often beat their objectives and assist others in doing so. • To have, or the ability to develop, an excellent understanding of relevant systems (e.g. Customer System, Fircosoft, Fullserve, SAM8, OEDQ, Jetbridge, BOOST, Siebel and Central PEP Register). • Strong PowerPoint, Word and Excel skills to aid with the delivery of training, evidencing and tracking of performance. • Experience in managing stakeholders and the ability to communicate confidently both written and verbally across multiple stakeholder groups. Skills that will help you in the role: • A good understanding of financial crime operations, in addition to evaluating effectiveness of training while utilising metrics and business results to drive turnaround • Able to cope and thrive in a high pressure and rapidly changing environment. Willing and able to “roll sleeves up” and deliver what is required to meet the team needs. • Strong experience in the training cycle, including training needs analysis, training design and delivery across a multi-site, and preferably a multi-cultural, organisation. • Good knowledge of operational risk requirements and standards applicable to the relevant processes and procedures. • Experience with using digital platforms to create online, interactive training materials. Where will you be working? Noida Be More at Barclays At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done