Job Description
Job Title: Process Trainer
We are seeking a skilled Process Trainer to join our team at International-BPO. This role is ideal for individuals with experience in training and process management.
Responsibilities:
• Design training curriculum using inputs from Operations & Quality teams.
• Maintain MIS related to all training batches.
• Keep up to date with the product/process knowledge.
• Accountability for 0 – 30 days batch performance.
• Attend TTT conducted by clients.
• Conduct PKT and process refreshers on the floor.
• Design & Develop training content.
• Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population.
• Participate in calibration of Trainers, QAs and Voice Coaches within the team.
Requirements:
• Must have 1+ experience as an Process Trainer in International BPO in Banking Process.
• Experience in giving Training to New Hire.
• Excellent communication skills.
We are seeking a skilled Process Trainer to join our team at International-BPO. This role is ideal for individuals with experience in training and process management.
Responsibilities:
• Design training curriculum using inputs from Operations & Quality teams.
• Maintain MIS related to all training batches.
• Keep up to date with the product/process knowledge.
• Accountability for 0 – 30 days batch performance.
• Attend TTT conducted by clients.
• Conduct PKT and process refreshers on the floor.
• Design & Develop training content.
• Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population.
• Participate in calibration of Trainers, QAs and Voice Coaches within the team.
Requirements:
• Must have 1+ experience as an Process Trainer in International BPO in Banking Process.
• Experience in giving Training to New Hire.
• Excellent communication skills.
💡 Quick Summary
Seeking a career-building opportunity? The Process Trainer//International Voice Process// Banking Process position is now open for candidates interested in the Bank Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
