Processing Officer

ou will be part of an Investors In People Platinum award winning organisation. Our people are our core asset and are fundamental to our Bank’s continued development. The Bank has been awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. With focus on clearly defined set of core values which underpin the vision. We encourage a sense of individual ownership and talent development whilst fostering team spirit and career progression.

We are looking for dynamic team worker who is adaptable and prepared to take on challenging and varied initiatives within a rapidly developing business. Working under your own initiative and across a variety of different business areas you will have experience of delivering excellence as part of a multi-functional team whilst maintaining exceptional levels of quality, professionalism and at all times.

About the role:

The Processing Officer will report to the Processing Team Leader and will be part of a highly effective team and will take an active part in the progression of the Bank as it enters the next stage of growth.

Duties:

The role requires a good level of customer service skills with an ability to:

Take inbound and make outbound telephone calls and deal with enquiries appropriately.

Check new account opening documentation received from Front Office teams.

Process new and maturing Sensible Savings applications by post and online, performing the required Know your Customer (KYC) and Customer Due Diligence (CDD) checks and issuing the appropriate correspondence to customers.

Ensure that all of the Bank’s Anti-Money Laundering, KYC and CDD requirements are met and all relevant searches are carried out.

Create new Customer Identification Files (CIFs) and new customer accounts.

Perform all aspects of ongoing account maintenance including the setup of customer Internet Banking and other account facilities where appropriate.

Open, sort and distribute mail received throughout the day.

Send customer documentations including statements and process the monthly account maintenance charges to customer accounts.

Process Visa debit card applications, ordering and dispatching Visa cards, conducting card loads and unloads and supporting customers on their queries.

Issue audit responses where requesting by internal or external parties.

Provide support to the rest of the team, helping to ensure that all areas of work within the team are dealt with accurately and in a timely manner

Person/Experience required:

Someone educated to a degree level or have the relevant Customer Service experience.

Someone with a keen eye for detail and accurate and timely data inputting and administration;

The ability to work under your own initiative and to strict deadlines;

Excellent customer service skills;

Ability to multitask;

Ability to work effectively as part of a team and;

Ability to work and communicate effectively with other areas of the bank including Compliance, Risk, Settlements and Relationship Management Team.